Uniqua Jimerson
Conway,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Car Hopper
Sonic DriveIn
09.2017 - Current
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
- Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
- Boosted revenue with upselling techniques, suggesting additional menu items or special promotions to customers.
Customer Service Representative
Sykes Enterprises, Incorporated
06.2015 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Fordyce High School
Fordyce, AR05.2010
Skills
Order Accuracy
Organization
Quick Learner
Energy conservation
Data Entry
Microsoft PowerPoint
Computer Proficiency
Customer Service
Call center experience
Follow-up skills
Timeline
Car Hopper
Sonic DriveIn
09.2017 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
06.2015 - 08.2017
High School Diploma -
Fordyce High School
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