Unique Blissett
Cape Girardeau,MO
Summary
Detail-oriented Client Coordinator with expertise in managing client relationships and coordinating projects to enhance operational efficiency. Skilled in problem-solving and delivering exceptional customer service while effectively managing multiple tasks. Contributed to increased client satisfaction and streamlined internal processes in previous roles.
Overview
7
7
years of professional experience
Work History
Client Coordinator Trainer
MCMC
Cape Girardeau, Missouri
10.2025 - Current
- Organized client feedback sessions to gather insights for service improvements.
- Assisted in developing training materials for new staff on client handling procedures.
- Maintained comprehensive client records in the company database for easy access.
- Prepared documentation and reports to support project management efforts effectively.
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Responded promptly to customers' requests via email or telephone.
Evening Receptionist
Southeast Missouri State University
Sikeston, Missouri
01.2025 - 12.2025
- Streamlined registration processes to enhance student experience and reduce wait times.
- Developed and maintained accurate student records using integrated database systems.
- Coordinated course scheduling, ensuring compliance with institutional policies and academic standards.
- Provided exceptional customer service to students, faculty, and parents during peak registration periods while managing high volume workloads efficiently.
Virtual Customer Service Representative
Answer Direct
10.2022 - 12.2023
- Utilized multiple systems simultaneously to efficiently manage customer information and communication channels.
- Met performance metrics for call handling time, quality assurance scores, and attendance.
- Improved call success by developing more effective scripts for different situations.
- Collaborated with other team members to share knowledge and improve overall team performance.
- Adapted quickly to changes in technology platforms used by company for virtual customer service tasks.
- Met customer needs consistently, quickly determining, defining and resolving issues.
- Navigated through difficult conversations with irate customers towards successful resolution.
Leveraged Service Representative
AT&T
05.2019 - 08.2022
- Developed strong relationships with clients through consistent friendly demeanor; demonstrated commitment toward resolving their concerns effectively.
- Cultivated strong client relationships through friendly interactions, ensuring effective resolution of concerns.
- Generated sales leads by identifying potential upsell opportunities during routine client interactions.
- Identified and communicated potential upsell opportunities during routine client interactions, contributing to sales growth.
- Guided new hires through on-the-job training, facilitating navigation of systems/tools and sharing strategies for handling challenges.
Education
Diploma - General Studies
Cape Central High School
Cape Girardeau, MOSome College (No Degree) - Pyschology
Capella University
Cape Girardeau, Missouri 08.2024 -
Skills
- Customer Relationship Management
- Onboarding Facilitation
- Sales Quota Achievement
- Process Documentation
- Records management
- Risk Assessment
- Time Management
- Problem Solving
- Conflict Resolution
- Strong organization
- Exceptional communication
- Financial Services
- Exceptional communication
Timeline
Client Coordinator Trainer
MCMC
10.2025 - Current
Evening Receptionist
Southeast Missouri State University
01.2025 - 12.2025
Some College (No Degree) - Pyschology
Capella University
08.2024 -
Virtual Customer Service Representative
Answer Direct
10.2022 - 12.2023
Leveraged Service Representative
AT&T
05.2019 - 08.2022
Diploma - General Studies
Cape Central High School