Unique Kallage
Glendale,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Willis Towers Watson
08.2024 - 10.2024
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Entertainer
Sin City
02.2023 - 07.2023
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
Server/Bottle Girl
Maraca NYC
07.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bottle Girl
BOCA
09.2021 - 05.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant Manager
La Tonalteca
07.2018 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor Of Arts And Science - Criminal Justice
Ashford University
San Diego, CAGeneral Studies -
Thomas Mckean High School
Wilmington, DE06.2018
Skills
- Fluent Bilingualism
- Problem-Solving
- Customer Support
- Strong improvisation skills
- Team Collaboration
- Customer Engagement
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Willis Towers Watson
08.2024 - 10.2024
Entertainer
Sin City
02.2023 - 07.2023
Server/Bottle Girl
Maraca NYC
07.2022 - 11.2022
Server/Bottle Girl
BOCA
09.2021 - 05.2022
Assistant Manager
La Tonalteca
07.2018 - 03.2019
Bachelor Of Arts And Science - Criminal Justice
Ashford University
General Studies -
Thomas Mckean High School
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