Unique West
Aiken ,SC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Results Companies
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Omni Interactions
04.2021 - 11.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Alorica
11.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
customer service agent
Sitel
06.2020 - 09.2020
- Reissued cards
- Filed disputes
- Answered card related questions
cashier/warehouse
Salvation Army
12.2019 - 06.2020
- Tagged clothes
- Hung clothes
- Priced clothes
Assembler
ASCO
07.2018 - 04.2019
- Read blueprints
- Packaged products to be shipped
- Built products according to blueprints
Cashier
Stix & Co
05.2016 - 01.2018
- Took orders
- Handled cash
- Bagged Food
Education
Graduated Honors -
South Aiken High School
06.2017
Skills
- Team Collaboration
- Regulatory Compliance
- Appointment Scheduling
- Customer Support
Key Qualifications
- Hard working
- Willing to learn
- Reliable
- Adaptable
References
- Marilyn Stephens, (803) 648-7926
- Latosha Williams, (803) 641-9200
Timeline
Customer Service Associate
Results Companies
11.2022 - Current
Customer Service Representative
Omni Interactions
04.2021 - 11.2022
Customer Service Representative
Alorica
11.2020 - 04.2021
customer service agent
Sitel
06.2020 - 09.2020
cashier/warehouse
Salvation Army
12.2019 - 06.2020
Assembler
ASCO
07.2018 - 04.2019
Cashier
Stix & Co
05.2016 - 01.2018
Graduated Honors -
South Aiken High School
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