Uniqueca Moore
Mobile,AL
Summary
Passionate and proficient in promoting lasting satisfaction by delivering quality service and unparalleled support in customer service. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and dedication to knowledge of service delivery and proven multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
11.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Benefits Specialist
Aflac
04.2022 - 08.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Collaborated with HR to develop and maintain up-to-date benefits manual.
Clerk/Unloader
Walmart Distribution Center
07.2018 - 04.2022
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, ALBusiness Administration And Management
Bishop State Community College
Mobile, ALSkills
- Administrative and Office Support
- Document Control
- Multi-Line Telephone Systems
- Customer care and engagement
- Scheduling and Coordinating
- Benefits Coverage knowledge
- Managing Appointments
- Microsoft Excel And Word
- Accounts Payable and Accounts Receivable
Timeline
Customer Service Representative
Alorica
11.2022 - 07.2023
Benefits Specialist
Aflac
04.2022 - 08.2022
Clerk/Unloader
Walmart Distribution Center
07.2018 - 04.2022
High School Diploma -
Mattie T Blount High School
Business Administration And Management
Bishop State Community College
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Vivian LandwehrVivian Landwehr
Licensed Physical Therapist Assistant at Upstream RehabilitationLicensed Physical Therapist Assistant at Upstream Rehabilitation