Unlawnce Mireles
Killeen,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
01.2025 - Current
- Implemented upselling techniques to enhance guest experience and increase sales.
- Resolved customer complaints swiftly, maintaining positive dining atmosphere.
- Maintained cleanliness and organization of tables, dining areas, and service stations.
- Assisted in inventory management by tracking supplies and placing orders as needed.
Server
Buffalo Wild Wings
03.2018 - 12.2023
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Managed customer orders efficiently, ensuring accuracy and satisfaction.
Host
Texas Roadhouse
12.2017 - 03.2018
- Greeted and seated customers, ensuring a warm and welcoming dining experience.
- Managed waitlists effectively, optimizing table turnover during peak hours.
- Communicated with kitchen staff to coordinate timely food service and minimize delays.
- Trained new hosts on customer service protocols and restaurant procedures.
Sales Associate
Apricot Lane Boutique
04.2017 - 12.2017
- Assisted customers with product selection and provided personalized shopping experiences.
- Managed inventory levels to ensure optimal stock availability and presentation.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain store organization and visual merchandising standards.
Fast Food Crew Member
Wendys
05.2015 - 03.2017
- Operated point-of-sale system to process customer transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new staff on operational procedures and customer service standards.
Education
Associate of Science - Biomedical Sciences
Wayland Baptist University
Plainview, TX08-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Medical Assistant License
Timeline
Server
Buffalo Wild Wings
01.2025 - Current
Server
Buffalo Wild Wings
03.2018 - 12.2023
Host
Texas Roadhouse
12.2017 - 03.2018
Sales Associate
Apricot Lane Boutique
04.2017 - 12.2017
Fast Food Crew Member
Wendys
05.2015 - 03.2017
Associate of Science - Biomedical Sciences
Wayland Baptist University