SHAJAYA ROBERTSON
Montgomery
Summary
Highly motivated and dependable customer service representative with outstanding communication skills. Established record of reliability and creating positive rapport with customers, noted as a model team player who is willing to assist when and where needed.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
National Grid
Montgomery, AL
05.2020 - 11.2025
- Managed inbound/outbound calls in call center environment
- Scheduled appointments and maintained call back calendar to provide consistent customer follow-up
- Addressed client questions and concerns via the customer portal
- Maintained core data accuracy/ coding and billing
- Conducted investigation resulting resolutions ensuring customer is satisfied
- Trained and developed new staff members on policies and best practices
- Hosted seminars for employees and management to review procedures effectiveness
- Operated Microsoft Word, Excel, and Outlook
- Energetic Work Attitude
- Empathy
Customer Service Representative (Contract)
Honey Baked Ham Company
09.2020 - 01.2021
- Developed and executed new approaches/procedures for process improvements in the efficiency and effectiveness of the department
- Created a connection and developed positive rapport with customers to provide outstanding, personalized service
- Informed Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload
Customer Service Representative
Round House
03.2020 - 08.2020
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about the status of orders
- Listened attentively to caller needs to ensure a positive customer experience
- Strived for quick complaint resolution; commended by Manager for the ability to resolve problems and avoid escalation of issues.
Customer Service Representative
Express Professional Employment
Montgomery, AL
05.2019 - 05.2020
- Managed inbound/outbound calls in call center environment
- Scheduled appointments and maintained call back calendar to provide consistent customer follow-up
- Addressed client questions and concerns via the customer portal
- Maintained core data accuracy
- Conducted investigation resulting resolutions ensuring customer is satisfied
- Trained and developed new staff members on policies and best practices
- Hosted seminars for employees and management to review procedures effectiveness
- Operated Microsoft Word, Excel, and Outlook
Cashier
Burger King
Montgomery, AL
01.2018 - 05.2019
- Greeted and tended to customers’ orders and issues
- Thorough cash management and register close out daily
- Supported training of new hires
Janitorial Contractor
Job Konnections
Montgomery, AL
02.2016 - 03.2017
- Responsible machine operation and welding
- Ensured cleanliness, maintenance, sanitization of facilities
- Analyzed and prepared daily reports for management
- Lead on shift tasked to identify and report issues
Cashier/Server
Wild Wing
Montgomery, AL
02.2015 - 01.2016
- Greeted and tended to customers orders and issues
- Thorough cash management and register close out daily
- Supported training of new hires
Education
High School Diploma -
Mundys Mill High School
05-2014
Skills
- Sharp Problem Solver
- MS Office
- Customer service
- Leadership
- Critical thinking
- Data Entry
- Call Center
- Time management
- Authenticity
- Administrative skills
- Coding and Billing
Timeline
Customer Service Representative (Contract)
Honey Baked Ham Company
09.2020 - 01.2021
Customer Service Representative
National Grid
05.2020 - 11.2025
Customer Service Representative
Round House
03.2020 - 08.2020
Customer Service Representative
Express Professional Employment
05.2019 - 05.2020
Cashier
Burger King
01.2018 - 05.2019
Janitorial Contractor
Job Konnections
02.2016 - 03.2017
Cashier/Server
Wild Wing
02.2015 - 01.2016
High School Diploma -
Mundys Mill High School