Uran Troni
Lake Worth
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work History
Owner/Operator
Ronnie’s Pizzeria
Lake Worth
2020.03 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Developed and maintained relationships with suppliers for quality ingredients.
- Oversaw staff scheduling and training to optimize team performance.
- Implemented marketing strategies to increase local engagement and customer base.
- Maintained inventory levels to ensure product availability and reduce waste.
- Conducted regular quality control checks on food preparation and presentation.
- Handled customer inquiries and complaints to enhance service experience.
- Coordinated financial tasks including budgeting, payroll, and expense tracking.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
General Manager
Up Town Pizza
Delray Beach
2011.09 - 2020.02
- Managed staff schedules and assignments to ensure optimal resource allocation.
- Oversaw budgeting and financial planning to maintain fiscal responsibility.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Education
Boynton Beach High School
Boynton Beach, FLSkills
- Budgeting
- Financial planning
- Inventory management
- Customer relationship management
Timeline
Owner/Operator
Ronnie’s Pizzeria
2020.03 - Current
General Manager
Up Town Pizza
2011.09 - 2020.02
Boynton Beach High School