Urasha Sanders
Philadelphia,PA
Summary
To contribute comprehensive and educational experience to the position of Customer Service Representative. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Airport Shift Manager
Parkway Corporation
03.2007 - Current
- Manages up to 60 employees within Ground Transportation; responsibilities include: ability to answer questions of a routine nature, monitor daily reports and process paperwork through Google Sheets, Excel, Word & Outlook
- Coaches and counsels and provides feedback of policies and procedures on a daily basis
- Speaks in a professional tone in person, via telephone, two-way radio and paging system with fellow colleagues, employees, passengers, commercial operators, internal and external customers
- Conduct and coordinate employee training, cross training and supervision of new hires for Parkway Corporation Airport Services within Philadelphia International Airport
- Organizes, accomplishes and prioritizes duties and task on time
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
Teen Parent Advocate
Communities In Schools
07.2005 - 07.2006
- Serviced and supported pregnant and parenting teens to assist them with obtaining an high school diploma
- Assisted infants, toddlers, and preschool aged children on physical, emotional, language and cognitive skills
- Established partnerships with community agencies to support pregnant and parenting teens
Tutor/Mentor, Camp Counselor
Lana Felton-Ghee & Associates, Human
09.2004 - 06.2005
- Planned and organized cooperative learning activities to enhance academic progress in math and reading
- Assisted students with understanding and completion of homework assignments
- Facilitated group discussions to cultivate unity and self-esteem
- Men & Women for
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
06.2002 - 08.2003
- Developed and coordinated stimulating topics for small group discussions
- Structured and implemented life skill developing games and activities
- Trained and supervised junior counselors in learning activities for children
Camp Counselor
Fels South Philadelphia Community Center
06.2002 - 08.2002
- Established conflict resolution for children’s concerns and disputes
- Observed & provided professional referrals for children
- Supervised children interaction
Administrative Assistant
Clara Baldwin Manor
06.2000 - 08.2000
- Developed problem-solving strategies for elderly tenants
- Provided document organization services for elderly tenants
- Received and responded to telephone inquires
Education
Bachelors of Arts - Psychology
NORFOLK STATE UNIVERSITY
Norfolk, VA07.2004
Skills
- Control of Expenses
- Policy Administration
- Work Order Analysis
- Critical Thinking
- Time Management
- Microsoft Excel
- Handling Customer Complaints
Timeline
Airport Shift Manager
Parkway Corporation
03.2007 - Current
Teen Parent Advocate
Communities In Schools
07.2005 - 07.2006
Tutor/Mentor, Camp Counselor
Lana Felton-Ghee & Associates, Human
09.2004 - 06.2005
06.2002 - 08.2003
Camp Counselor
Fels South Philadelphia Community Center
06.2002 - 08.2002
Administrative Assistant
Clara Baldwin Manor
06.2000 - 08.2000
Bachelors of Arts - Psychology
NORFOLK STATE UNIVERSITY
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