Urban Gomez
El Paso,TX
Summary
Dynamic Assistant Manager at SUBWAY® Restaurants with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff training and financial management, I successfully implemented inventory control strategies that reduced waste by 20%. Committed to fostering a positive team environment and driving sales through effective merchandising and customer relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
SUBWAY®Restaurants
05.2023 - Current
- Developed and delivered comprehensive training programs to enhance staff understanding of operational procedures and customer service excellence.
- Refined inventory management systems to support operational efficiency and reduce waste.
- Developed and implemented merchandising strategies aimed at maximizing product visibility and increasing sales performance.
- Organized and managed daily staff schedules to support operational effectiveness.
- Implemented monitoring protocols for food safety to uphold compliance with health standards.
- Managed resolution of customer complaints to ensure a positive dining atmosphere.
- Executed strategic management of in-store displays and marketing materials to drive customer engagement during promotional campaigns.
- Managed day-to-day operations to fulfill performance quality and service expectations effectively.
- Managed store environment by maintaining cleanliness, safety, and organization to enhance customer satisfaction.
- Nurtured positive work environment by building strong relationships with team members.
- Managed monitoring of cash intake and deposit records to ensure precise financial tracking and reduce errors.
- Supervised daily cash reconciliations to uphold accuracy in financial reporting and reduce discrepancies.
- Improved customer satisfaction through timely resolution of complaints to foster loyalty.
- Delivered personalized support to customers to enhance satisfaction and align with consumer trends.
- Conducted systematic inventory assessments to verify stock levels and forecast future supply needs.
- Directed inventory control processes to ensure product availability while minimizing expenses.
- Facilitated professional growth of junior staff by providing strategic guidance and support tailored to their specific roles.
- Enhanced customer loyalty and retention through exceptional service delivery.
- Coordinated efforts in recruiting, interviewing, hiring, and onboarding new employees to support operational needs.
- Encouraged collaborative efforts among team members to enhance project outcomes and workplace synergy.
- Applied company policies to maintain a respectful and fair workplace environment during disciplinary procedures.
- Fostered a positive work environment by acknowledging exceptional contributions and commemorating team successes.
- Facilitated ongoing dialogue between staff and leadership to enhance organizational transparency and alignment.
- Executed comprehensive performance evaluations to foster employee development and drive continuous improvement.
- Developed and facilitated comprehensive training initiatives aimed at improving product knowledge and customer service proficiency.
- Managed daily activities to uphold high standards of store cleanliness and organization.
- Resolved customer complaints and inquiries promptly to foster positive client relationships.
House Cleaner
Independent House Cleaning
04.2022 - 01.2023
- Performed detailed cleaning tasks, ensuring high standards of cleanliness and hygiene in residential spaces.
- Utilized various cleaning tools and chemicals safely, adhering to all safety protocols and guidelines.
- Developed efficient cleaning routines, enhancing time management while maintaining quality service delivery.
- Assisted clients with organization and decluttering projects to improve living spaces' functionality.
Education
High School Diploma -
Del Valle
El Paso, TX06.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Conflict resolution
- Strategic planning
- Staff development
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Financial management
Certification
I have my food handlers card and my CPR certificate
Timeline
Assistant Manager
SUBWAY®Restaurants
05.2023 - Current
House Cleaner
Independent House Cleaning
04.2022 - 01.2023
High School Diploma -
Del Valle