Summary
Work History
Overview
Education
Skills
Languages
Timeline
FOOD PROTECTION CARD
Generic

URBANO LUNA

North Bergen,NJ

Summary

Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.

- skilled in cash handling

- POS system knowlage

- handling food allergies

Work History

MANAGER AND OWNER

EL TOLOLOCHE MEXICAN RESTAURANT
03.2020 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

SERVER ( WAITER )

ZUMA
05.2017 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

SERVER (WAITER )

NOBU 57
08.2009 - 04.2017
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

SERVER ( WAITER )

Bouley
02.2003 - 06.2007
  • Showed high-level understanding of fine dining standards and practices.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
  • Implemented upselling strategies that contributed to increased average check size per guest.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.

WAITER

GEE WIZZ DINER
11.2000 - 12.2002

Overview

25
25
years of professional experience

Education

High School Diploma -

BACHILLERATO GENERAL OFICIAL JESUS ROMERO FLORES
PUEBLA MEXICO

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Food running
  • Menu memorization
  • Service prioritization
  • Team collaboration
  • Food safety practices
  • Table bussing
  • Point of sale operation
  • Allergy awareness
  • Beverage preparation
  • Guest seating
  • Table setting knowledge

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

MANAGER AND OWNER

EL TOLOLOCHE MEXICAN RESTAURANT
03.2020 - 06.2025

SERVER ( WAITER )

ZUMA
05.2017 - 02.2020

SERVER (WAITER )

NOBU 57
08.2009 - 04.2017

SERVER ( WAITER )

Bouley
02.2003 - 06.2007

WAITER

GEE WIZZ DINER
11.2000 - 12.2002

High School Diploma -

BACHILLERATO GENERAL OFICIAL JESUS ROMERO FLORES

FOOD PROTECTION CARD

I AM CERTIFIED ON FOOD PROTECTION COURSE BY HELTH DEPARTMENT OF NEW YORK

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