URIAH ABRAHAM
North Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Progressive Casulty Insurance
, OH
12.2023 - Current
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Identified opportunities for upselling additional products or services based on customer needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
ASSISTANT RESTAURANT MANAGER
CAESARS ENTERTAINMENT
01.2022 - 10.2023
- Trained new employees on store procedures, corporate branding and best practices
- Oversee the in-store execution of sales and promotions
- Perform inventory monitoring and ordering
- Manage revenue in accordance with company cash handling and register policies
LEAD BARISTA
CAESARS ENTERTAINMENT
01.2018 - 01.2022
- Elevated Customer loyalty by using strong listening and comprehending abilities to resolve customer problems
- Executed a daily store play to maintain a flow between taking guests orders and preparing the products
- Coaching the team on making moments right and connecting with the guests
Education
HOTEL ADMINISTRATION/HOSPITALITY -
UNIVERSITY OF NEVADA LAS VEGAS
01.2018
HOSPITALITY PROGRAM -
NORTHWEST CAREER AND TECHNICAL ACADEMY
01.2014
Skills
- Superior organizational skills
- Detail-Drive
- Strategic planning and analysis
- Problem resolution
- Critical thinking
- Adaptability and flexibility
- Complaint resolution
- Scheduling
- Conflict resolution
- Building rapport
- Cultural awareness
- Multi-task management
- Hospitality and accommodation
Certification
Resident Producer License
Completion date: 11/26/2024
License Number #4076044
Timeline
Customer Service Representative
Progressive Casulty Insurance
12.2023 - Current
ASSISTANT RESTAURANT MANAGER
CAESARS ENTERTAINMENT
01.2022 - 10.2023
LEAD BARISTA
CAESARS ENTERTAINMENT
01.2018 - 01.2022
HOTEL ADMINISTRATION/HOSPITALITY -
UNIVERSITY OF NEVADA LAS VEGAS
HOSPITALITY PROGRAM -
NORTHWEST CAREER AND TECHNICAL ACADEMY