Uriel Agundiz
San Antoio,TX
Summary
Detail-oriented Medical Assistant delivering exceptional patient support and clinical assistance. Known for strong customer service and procedural skills, contributing to reduced patient readmission rates and improved discharge processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Optum/Wellmed
03.2023 - Current
- Assisted patients with various needs, providing excellent customer service.
- Supported wound cleaning and dressing procedures.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Aided in EKG monitoring and performed injections, including subcutaneous, intramuscular, and intradermal.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to a reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted ear irrigation and administered steroid injections.
- Provided phone support for insurance verification and reviewed medical documentation for HEDIS measures.
- CPR certification and promoted handwashing initiatives.
- Trained in nebulizer and pulmonary function testing.
- Assisted in translation with Spanish.
- supported procedures such as knee injections, mole removals, cyst drainage, and pap smears.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Oriented and trained new staff on proper procedures and policies.
- Collected pertinent data and calculations to aid the physician in interpreting results.
- Assisted with coverage for medication through prior authorizations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Associate of Science - Medical Assisting
San Antonio College
San Antonio Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Equipment sterilization
- Fluent in Spanish
- Adaptable
- Simple dressings
- Diagnostic procedures
- Valid Texas driver's license
Accomplishments
- Successfully trained a total of 5 new employees which all received positive compliments from upper staff
- Resolved small inconvenient IT issues that did not need the assistance of upper IT management
- Obtained employee of the month multiple times in a clinic of 40 people.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- RMA - Registered Medical Assistant
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Optum/Wellmed
03.2023 - Current
Associate of Science - Medical Assisting
San Antonio College
Customer Service Representative Winner second place for skills USA
The school i attended has never received an award for customer service representative. During my first try for my school program I obtained the first ever medal for Skills USA Customer service representative in my district, and managed to advance to state for my school.