Uriel Leon
Sales Customer Service
San Jose,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Macy's
07.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Sales Associate
L'Oreal International
04.2002 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Lincoln High School
San Jose, CA06.1989
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relationship Management (CRM)
- Coordination
Accomplishments
- Supervised team of 12 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementCompany CulturePaid time off401k matchPaid sick leavePersonal development programsStock Options / Equity / Profit SharingHealthcare benefitsTimeline
Customer Service Representative
Macy's
07.2022 - 12.2023
Sales Associate
L'Oreal International
04.2002 - 07.2022
High School Diploma -
Lincoln High School
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