Summary
Overview
Work History
Education
Skills
Timeline
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Uriel Punzal

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ORD Ramp Airport Agent position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
04.2021 - Current
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.

Cashier

Boston Market
09.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.

Restaurant Busser

Moretti Ristorante Pizzeria
05.2017 - 06.2018
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.

Education

High School Diploma -

Theodore Roosevelt High School
3436 W Wilson Ave, Chicago, IL 60625
06.2019

Skills

  • Beverage Preparation
  • Excellent Memory
  • Active Listener
  • Menu Memorization
  • Excellent Math Skills
  • Friendly and Outgoing
  • Team Player
  • Performance Improvement

Timeline

Shift Leader

Dunkin' Donuts
04.2021 - Current

Cashier

Boston Market
09.2018 - 07.2019

Restaurant Busser

Moretti Ristorante Pizzeria
05.2017 - 06.2018

High School Diploma -

Theodore Roosevelt High School

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Uriel Punzal