Uriel Ramirez
Miami,FL
Summary
Detail-oriented Security Officer with extensive training in safeguarding people and property. Bilingual and adaptable, demonstrating a strong ability to remain calm under pressure and effectively respond to emergency situations. Proven expertise in maintaining security protocols, conducting investigations, and risk assessment, contributing to enhanced safety outcomes. Committed to leveraging security knowledge towards a law enforcement career focused on public safety and community service.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Miami, FL
05.2024 - Current
- Operated controls on explosive detection system to manipulate and clear images.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Upheld strong customer service standards while completing screenings.
- Guarded restricted areas to prevent unauthorized entry.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Communicated and coordinated responses to suspicious activities.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Provided excellent customer service in a fast-paced environment.
- Verified photo IDs and tickets to allow guests passage.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Completed day-to-day duties accurately and efficiently.
Assistant Manager
Art Upholstery
Miami , Florida
06.2020 - 04.2024
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Scheduled delivery and installation dates.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12-2023
Skills
- Security station background
- Baggage inspections
- Security risk assessment
- Passenger relations
- Multilingual proficiency
- Threat assessment
- De-escalation techniques
- Public safety awareness
- Radio communication
- Security screening expertise
- Passport checks
- Threat mitigation
- Passenger communication
- Pat-down procedures
- Suspicious activity identification
- Stress tolerance
Languages
English
Professional
Spanish
Professional
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
05.2024 - Current
Assistant Manager
Art Upholstery
06.2020 - 04.2024
Bachelor of Science - Criminal Justice
Florida International University
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