Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Uros Skrlec

Murska Sobota

Summary

Dynamic Customer Support Specialist with a proven track record at Transpak, excelling in problem-solving and customer relationship management. Enhanced client satisfaction through effective complaint handling and empathetic communication. Leveraged CRM software to streamline support processes, ensuring timely resolutions and fostering repeat business. Recognized for maintaining high call quality standards in a fast-paced environment.

Overview

12
12
years of professional experience

Work History

Customer Support Specialist

Transpak
01.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Mechanical Technician

Transpak
01.2013 - Current
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Coordinated effectively with cross-functional teams during shutdowns or major repairs, optimizing productivity during critical periods while minimizing overall downtime.
  • Troubleshot equipment breakdowns and performed preventive maintenance.

Education

High School Diploma -

SPTS
Murska Sobota, Slovenia
09-2005

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Sales support
  • Customer response
  • Remote support tools

Languages

English
Advanced (C1)

Timeline

Customer Support Specialist

Transpak
01.2024 - Current

Mechanical Technician

Transpak
01.2013 - Current

High School Diploma -

SPTS

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Uros Skrlec