Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ursula Amison

Scottsdale,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in administrative duties. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Collections Agent

Global Lending Services LLC
09.2023 - Current
  • Directed day-to-day collections functions.
  • Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.

Court Clerk

Scottsdale City Court
12.2022 - 08.2023
  • Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
  • Updated operational records or licensing information using computer terminals.
  • Prepared comprehensive reports detailing court activities for submission to higher authorities as required.
  • Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Reviewed court documents to process subpoenas, motions and pleadings.

Life Insurance Producer

Efund Insurance
08.2019 - 01.2021
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Analyzed feedback to identify areas for improvement and enhance customer experiences.
  • Negotiated contracts and terms of sale with potential customers.
  • Utilized CRM software to track leads and manage client information efficiently, leading to increased productivity and better organization.
  • Met with customers to provide information about available products and policies.
  • Collaborated with underwriters to negotiate favorable terms for clients, ensuring their coverage adequately protected their financial interests.
  • Established rapport and trust with clients through consistent follow-ups, personalized communication, and genuine concern for their financial wellbeing.

Education

Bachelor of Science - Business

University of Phoenix
Livonia, MI

Skills

  • Records Management
  • Problem-solving abilities
  • Inbound Call Management
  • Understanding Customer Needs
  • Debt Negotiation
  • Documentation and Recordkeeping
  • Written and oral communication

Timeline

Collections Agent

Global Lending Services LLC
09.2023 - Current

Court Clerk

Scottsdale City Court
12.2022 - 08.2023

Life Insurance Producer

Efund Insurance
08.2019 - 01.2021

Bachelor of Science - Business

University of Phoenix

Similar Profiles

CREATE PROFILE
Ursula Amison