Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ursula Brazier

Ursula Brazier

Tacoma,WA

Summary

Motivated sales professional offering 18 years of progressive retail experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Experienced professional with strong leadership and relationship-building skills.

Overview

24
24
years of professional experience

Work History

Merchandise Supervisor

Kohl's
09.2022 - Current
  • Trained, mentored and oversaw team members to drive performance and sales excellence.
  • Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
  • Upheld company merchandise standards with all displays and promotions.
  • Utilized both upselling and down-selling strategies to maximize profits.
  • Established clear sales goals and motivated staff to meet objectives.
  • Reorganized displays to match updated planograms.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Developed and implemented successful strategies to increase sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Reviewed customer feedback to identify trends and improve product selection.

Apparel Assistant Manager

Fred Meyer
10.2016 - Current
  • Led merchandise selection, pricing, planning and marketing.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Organized and tracked departmental receipt flow for new and reordered merchandise.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Educated employees on new merchandise during seasonal workshops.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Promoted from Team Leader to Assistant Manager within 3 months.
  • Reported to the district manager regarding all store and staff issues.

Grocery Lead

WinCo Foods
03.2011 - 11.2016
  • Responded to customer concerns with friendly and knowledgeable service.
  • Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Verified all deliveries against invoices and completed shortage and overage reports.
  • Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit.
  • Trained new cashiers on procedures, customer service and sales techniques.

Sales Associate

JCPenney
03.2005 - 04.2011
  • Prepared merchandise for sales floor.
  • Accepted and processed returns.
  • Prioritized and accomplished wide range of tasks each shift.
  • Prepared outgoing shipments.
  • Worked collaboratively in team environment.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Followed merchandising guidelines to present visually appealing displays.
  • Worked with the management team to implement the proper division of responsibilities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.

Assistant Manager

Sam's Discount Store
02.2000 - 04.2006
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Promoted from Team Leader to Assistant Manager within 12 months.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on POS system and key sales tactics.
  • Conducted store inventories once per quarter.
  • Assigned employees to specific duties to best meet the needs of the store.

Education

GED -

T.C.C
1996

Skills

  • Team leadership
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • Retail sales
  • High energy
  • Opening and closing procedures
  • Training and development
  • Accurate money handling
  • Customer-oriented
  • Active listening skills
  • POS systems knowledge
  • Merchandising
  • Inventory management
  • Upselling techniques
  • Personable
  • Employee relations
  • Motivated team player

Timeline

Merchandise Supervisor

Kohl's
09.2022 - Current

Apparel Assistant Manager

Fred Meyer
10.2016 - Current

Grocery Lead

WinCo Foods
03.2011 - 11.2016

Sales Associate

JCPenney
03.2005 - 04.2011

Assistant Manager

Sam's Discount Store
02.2000 - 04.2006

GED -

T.C.C

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Ursula Brazier