Ursula Carrillo
Fruitland,ID
Summary
Dynamic receptionist with strong organizational skills and experience at Valley Family Health Care. Enhanced service delivery by streamlining front desk operations, improving efficiency by 20%. Skilled in managing tasks and effective telephone interactions, fostering a welcoming environment. Proven ability to handle sensitive information with discretion and maintain confidentiality.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Receptionist
Restoration Health
Payette, ID
03.2026 - Current
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Helped with MA duties.
- Helped with labeling outgoing labs.
- Called patients with lab results per physician.
- Called pharmacy to refill medications.
- Sent patient medication refill requests to physician.
- Cleaned rooms for next patient to be seen.
Receptionist
Valley Family Health Care
New Plymouth, ID
01.2005 - 02.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Facilitated insurance verification processes, reducing delays in patient services.
- Trained new reception staff on office protocols and customer service standards.
- Implemented workflow improvements, streamlining administrative tasks to enhance productivity.
- Developed and maintained positive relationships with patients, fostering a welcoming environment.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
No Degree -
Academy of Professional Careers
Nampa, IDSkills
- Skilled in managing tasks
- Strong organizational skills
- Experienced in effective telephone interactions
- Timely data processing
- Organizational time strategies
- Strong written communication skills
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Receptionist
Restoration Health
03.2026 - Current
Receptionist
Valley Family Health Care
01.2005 - 02.2026
No Degree -
Academy of Professional Careers