Ursula C. Porter
Detroit
Summary
Seeking Remote Data Entry Clerk position, utilizing 20 years of experience in fast-paced environments to enhance customer satisfaction. Strong communication and problem-solving skills contribute to delivering exceptional support. Proven ability to manage data efficiently while maintaining high accuracy and attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager
Midland Credit Management
Troy
04.2005 - Current
- Managed customer accounts by handling inbound phone calls and providing tailored solutions.
- Aligned payment options with consumers to facilitate timely transactions.
- Maintained accurate documentation of client interactions using CRM software.
Flight Attendant
Spirit Airline
02.2023 - 03.2024
- Ensured passenger safety by conducting pre-flight safety checks and delivering safety demonstrations, adhering to all aviation regulations and protocols.
- Provided exceptional customer service by addressing passenger inquiries, resolving issues, and ensuring a comfortable in-flight experience.
- Assisted in coordinating boarding procedures and efficiently managing in-flight services, contributing to on-time departures and arrivals.
Office Manager
Abundant Life Christian Church
12.2016 - 03.2020
- Managed administrative tasks including filing, copying, and mailing to support the Pastor and church operations.
- Processed financial transactions, maintained accurate ledger records, and coordinated bank deposits to ensure financial accountability.
- Prepared and distributed payroll checks, and organized materials for church sessions to facilitate smooth church activities.
Customer Service Representative
Arise Virtual Communication
01.2016 - 11.2016
- Guided and directed taxpayers in navigating online tax preparation, ensuring clarity and accuracy in the use of Turbo Tax.
- Assisted subscribers with roadside services, providing information on towing and car insurance coverage, and managed account updates and credit card transactions.
Technical/Subscriber/Sales
Minacs/On-Star
Warren
02.2011 - 11.2013
- Assisted subscribers with turn-by-turn directions, account changes, and credit card transactions, while managing technical tasks such as downloading minutes into vehicles and setting up vehicle diagnostics.
- Reset modules for TBT, HFC, and OVD to ensure proper functionality, enhancing overall user experience and service reliability.
Education
Associate - Business Administration, Business Administration
Wayne State University
Certified Medical Assistant - Medical Assistant
ITT Technical
Skills
- Microsoft Office Suite
- Aviation certification
- Financial processing
- Customer service excellence
- Data entry and management
- Remote collaboration tools
- CRM software proficiency
- Payment collecting
- Accounts payable/receivable
Certification
Medical Assistant, ITT Technical, MI Southfield, MI
Timeline
Flight Attendant
Spirit Airline
02.2023 - 03.2024
Office Manager
Abundant Life Christian Church
12.2016 - 03.2020
Customer Service Representative
Arise Virtual Communication
01.2016 - 11.2016
Technical/Subscriber/Sales
Minacs/On-Star
02.2011 - 11.2013
Account Manager
Midland Credit Management
04.2005 - Current
Associate - Business Administration, Business Administration
Wayne State University
Certified Medical Assistant - Medical Assistant
ITT Technical
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