Ursula Glover
McLeansville,North Carolina
Summary
Organized Team Leader builds positive rapport, inspire trust and helps guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CYTOLOGY SUPERVISOR
Laboratory Corporation of America Holdings
08.2022 - Current
- Supervision of screening area and technical oversight of Cytology laboratory
- Maintain qualifications required for quality control for all Cytologists
- Ensure proper coverage and scheduling to maintain department TAT expectations
- Monitor workload allocations to ensure all Cytotechnologist are within compliance regulations
- Complete competency trainings and appraisals for entire Cytology team
- Perform inspections and validations of methodology and instrumentation
- Responsible for statistical compilation and analysis for all work performed in department
- Screening of all liquid based cytology, both manual and imaged, as well as conventional slides
- Perform microscopic evaluation of cytological specimens following laboratory procedures
- Ensure proper documentation of workload recording as required by CLIA guidelines
- Comply with all safety, infection control and HIPAA policies
- Review daily workload cases called unsatisfactory by Cytologists and render final report
- Screening of all liquid based cytology, both manual and imaged, as well as conventional slides
- Develop and review Standard Operating Procedures on a consistent basis
- Maintains CME documentation for entire Cytology department
- Maintains Cyto-biopsy correlation and 5 years review of NILM
- Process and maintain payroll and personnel files.
- Spearheaded efforts to adopt cutting-edge technologies in the cytology lab, increasing testing capabilities and improving turnaround times for results.
- Collaborated with multidisciplinary teams to develop integrated diagnostic approaches, enhancing patient care across departments.
- Maintained strict adherence to regulatory requirements, ensuring successful audits and accreditation renewals for the cytology lab.
- Championed a culture of continuous improvement within the team, encouraging innovation and professional growth among staff members.
- Developed comprehensive training programs for new hires, resulting in increased employee competency and reduced onboarding time.
- Improved laboratory efficiency by streamlining cytology workflows and optimizing staff scheduling.
- Organized educational seminars for medical professionals on current trends in cytopathology diagnostics, fostering greater understanding among colleagues and contributing to improved patient care outcomes.
- Facilitated interdepartmental communication to streamline workflows between pathology, radiology, and other relevant departments involved in patient care delivery processes.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating individual career development plans.
- Promoted a culture of safety within the cytology department, maintaining strict compliance with OSHA regulations and other applicable guidelines.
- Participated in various research projects related to cytopathology advancements, contributing valuable insights to drive innovation within the field.
- Ensured consistency in laboratory practices by implementing standardized protocols for specimen processing, staining techniques, slide preparation, and reporting.
- Served as a key liaison between the cytology team and hospital administration, effectively advocating for resources and support required to maintain high-quality service delivery.
- Established strong relationships with referring physicians to facilitate cross-functional collaboration and improve patient outcomes.
- Implemented cost-saving strategies within the cytology department, reducing overall operational expenses without compromising service quality.
- Assisted in recruiting top talent for the cytology department, conducting interviews, and making hiring decisions that contributed to building a strong, skilled team.
- Managed high case volumes efficiently while maintaining exceptional quality control standards across all cytology services provided.
- Enhanced diagnostic accuracy for patients through rigorous quality assurance measures in the cytology department.
- Oversaw procurement activities for the cytology lab, negotiating favorable contracts with suppliers that led to substantial cost savings over time.
- Evaluated abnormal cell structures and consulted with pathologists to gain further data about identified features.
- Applied chromosomal staining to differentiate cells and prepare samples for further analysis.
- Observed all defined lab protocols in regard to specimen processing and collection, maintaining standards to promote accuracy and precision in results.
- Completed skilled karyotyping in alignment with protocols and industry best practices.
- Provided clinical data and research findings to assist pathologists in composing reports.
- Analyzed cell component color, size and shape to detect patterns and abnormal occurrences.
- Fostered lab safety and protected team members by following established protocols and reporting safety hazards to appropriate personnel.
- Maintained effective laboratory operations by adhering to standards of specimen collection, preparation or laboratory safety.
- Adjusted, maintained or repaired laboratory equipment such as microscopes.
Cytology Team Leader
Laboratory Corporation of America Holdings
10.2020 - Current
- Mentors and encourages employees to accurately accomplish microscopic evaluations of cytological specimens and proper completion of other assigned duties in a timely manner
- Conducted training and mentors team members in the screening of all liquid-based cytology, both manual and imaged, and promotes productivity, accuracy, and commitment to patient services
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Facilitated training for associates through daily coaching and regular performance appraisals
- Assisted supervisors with new hire processing and existing training programs
- Ensures proper documentation as required by CLIA and laboratory guidelines amongst all team members while mentoring employees by upholding company core values.
Cytologist
Laboratory Corporation of America Holdings
06.2008 - Current
- Observed all defined lab protocols in regard to specimen processing and collection, maintaining standards to promote accuracy and precision in results
- Examined cell samples to detect abnormalities in color, shape or size of cellular components and patterns
- Evaluated gynecologic and non-gynecologic specimens in search of abnormalities in color, shape, or size of the cellular components and patterns to determine if there is evidence of malignancy or other diseases
- Assisted pathologist, radiologist, and pulumonologist with Fine Needle Aspirate Biopsies and assist and gather relevant data
- Drafted and revised company Standard of Procedures; Observed lab protocols regarding specimen collection, proper documentation, and processing and collection of such specimens
- Report cytologic findings, such as the presence of microorganisms and endocervical components in compliance with department reporting procedures.
- Maintained high quality control standards by regularly reviewing and updating laboratory protocols.
Education
Bachelor of Science Degree - Cytotechnology
University of Mississippi Medical Center
Jackson, MS05.2008
Bachelor of Science Degree - Biology
Jackson State University
Jackson, MS05.2006
Diploma -
Greenwood High School
Greenwood, MS05.2001
Skills
- Teamwork and Collaboration
- Cytopreparation/Sample Preparation/Specimen Handling/Staining Techniques
- Issue Resolution
- SOP Adherence
- Analytical Thinking
- Attention to Detail
- Coaching and Mentoring
- Work Planning and Prioritization
- Workflow Optimization
- Interdepartmental Collaboration
- Cytological Expertise
- Microscopic Analysis
- Diagnostic reporting
- Decision-Making
- Effective Communicator
Certification
- ASCP Certified
- Image Guided Certified
- ThinPrep and Surepath Certified
Accomplishments
Laboratorian of the Year 2021
PULSE Q2 Spotlight Feature 2024
Nominated for enERGize, 2024
Affiliations
- ASCP
- FNA Team Member/Trainer
- ASCEND
- PULSE-Lead for PULSE-Burlington Chapter
- WEN
- HUMANOS
Timeline
CYTOLOGY SUPERVISOR
Laboratory Corporation of America Holdings
08.2022 - Current
Cytology Team Leader
Laboratory Corporation of America Holdings
10.2020 - Current
Cytologist
Laboratory Corporation of America Holdings
06.2008 - Current
Bachelor of Science Degree - Cytotechnology
University of Mississippi Medical Center
Bachelor of Science Degree - Biology
Jackson State University
Diploma -
Greenwood High School
- ASCP Certified
- Image Guided Certified
- ThinPrep and Surepath Certified
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