Ursula Quijano
Highlands Ranch
Summary
Experienced and proactive professional with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
S Gilmore, DDS
04.2019 - Current
Front Office Coordinator
Colorado Smile Design
08.2019 - 10.2021
- Proposing treatment plans and scheduling appointments accordingly
- Verifying insurance and benefit breakdowns
- Creating financial agreements and following up on accounts receivable
- Schedules future appointments for three hygienists and a very established doctor
- Assists with the turn over of rooms and sterilization
- HIPAA compliance, CPR, and Universal precautions certified
Security Specialist
Securitas
02.2014 - 05.2015
- Primarily handled access control, remotely opened/closed/ locked gates and doors
- Monitored security footage on multiple screens, created badges, contacted law enforcement when necessary, directed calls on multiple phone line system
Office Administrator
Southmoor Pediatric Dentistry
10.2010 - 12.2012
- Worked with SoftDent software I checked patients in/out, scheduled appointments, collected payments, scheduled hospital cases, worked with insurance claims, answered multiple phone lines and was able to provide five star customer service to each and every one of our patients!
Special Needs Para
Highlands Ranch High School
08.2009 - 05.2010
- Scheduled and held appointments with parents regarding their child
- Assisted in the educational advancement of special needs students
- Modified tests and note taking
- Was a constant role model and encouraged self-esteem and perseverance in the students
Dental Assistant
White Peaks Dental
06.2007 - 07.2009
- Helped the doctor with various appointments, sterilization, setting operatory up prior to patient's arrival, X-rays, consents, charting, pouring up models, creating bleach trays, experience with Cerec crowns
- Dental front office - scheduling appointments, checking patients in/out, ordering supplies
Gallery Host
Hyatt Place Hotel
02.2006 - 06.2007
- Can accurately check guests in/ out, manually post charges to room bill
- Make reservations, work breakfast shift, ensure the guest has a perfect stay!
Secretary
Eagle Education
02.2002 - 04.2007
- Answering multiple phones, scheduling appointments, directing information, entering data into computers, filing, note taking
Education
certificate -
Colorado school of dental assisting
10.2008
Associates in General studies -
Arapahoe Community college
10.2007
High School Diploma -
Highlands Ranch High school
05.2004
Skills
- CUSTOMER SERVICE
- FILING
- ORDERING
- RECEPTIONIST
- RETAIL SALES
- Typing
- MS Office
- Excel
- PowerPoint
- Word
- Multi-line phone system
- Clerical procedures
- Internet research
- Primary research
Certification
Dental Assistant, Present
Additional Information - Skills And Abilities
- Able to accurately type 60 wpm.
- Social person with great people and customer service skills.
- Possess various computer skills. MS Office (Excel, PowerPoint, Word).
- Quick learner and team player who can adapt to new responsibilities.
- Works well under high-pressure environment.
- Cooperative, punctual and dependable; can get the job done accurately and efficiently.
- Able to handle multi-line phone system.
- Developed skills and competence in many clerical procedures including typing, filing, keeping records, issuing mail, shipping and receiving, ordering supplies.
- Proficient in internet and primary research.
Timeline
Front Office Coordinator
Colorado Smile Design
08.2019 - 10.2021
Office Manager
S Gilmore, DDS
04.2019 - Current
Security Specialist
Securitas
02.2014 - 05.2015
Office Administrator
Southmoor Pediatric Dentistry
10.2010 - 12.2012
Special Needs Para
Highlands Ranch High School
08.2009 - 05.2010
Dental Assistant
White Peaks Dental
06.2007 - 07.2009
Gallery Host
Hyatt Place Hotel
02.2006 - 06.2007
Secretary
Eagle Education
02.2002 - 04.2007
certificate -
Colorado school of dental assisting
Associates in General studies -
Arapahoe Community college
High School Diploma -
Highlands Ranch High school