Urwashi Sharma
Skillman,NJ
Summary
Adept at customer service and cash handling, I leveraged these skills at Shoprite to enhance customer satisfaction and streamline transactions. My tenure at Panacea Biotec Ltd. honed my analytical abilities, contributing to significant advancements in vaccine research. Recognized for exceptional work ethic and reliability, I consistently exceed employer expectations, achieving a notable increase in repeat business.
Overview
17
17
years of professional experience
Work History
Cashier/Customer Representative
Shoprite
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Self-motivated, with a strong sense of personal responsibility.
Associate Research Scientist
Panacea Biotec Ltd.
10.2007 - 09.2018
- Conducted testing of samples samples for analytical methods on in-process and processed samples of vaccine developmental stages. .
Pioneered the stability studies of bacterial Vaccines once the developmental stage projects have reached to a stage of preservation and to check for stability at different time points . Design the method: development , performance and track the product for improvement in productivity.
Played a key role in method development , Standardization of study protocols, optimization and validation of various assays like sugar estimations, phosphorus and protein estimation according to compendial methods
Knowledge and understanding of change control , deviation and incidences as a part of QMS.
Established Validation protocols, SOP’s and testing methods
Mentored Bacterial Endotoxin Test (BET)/ LAL test for all relevant projects under development.
SDS-PAGE estimation for viral vaccine samples.
Successful technology transfer in US FDA approved GMP facilities of all the relevant Quality control testing
methodologies as per cGMP.
Education
Post Grad Diploma in Pharma Reg. Affairs - Regulatory Affairs
08-2013
Bachelors Of Engineering - Biotechnology
07-2007
- Ranked in Top first five in class
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Cash drawer balancing
- Gift card handling
- Honest and dependable
Languages
English
Professional Working
Timeline
Cashier/Customer Representative - Shoprite
05.2024 - Current
Associate Research Scientist - Panacea Biotec Ltd.
10.2007 - 09.2018
Jamia Hamdard University - Post Grad Diploma in Pharma Reg. Affairs, Regulatory Affairs
Career Institute of Technology And Management - Bachelors Of Engineering, Biotechnology
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