Ujama Hoveka
Rockville,MD
Summary
Able to work in a timely manner and use social skills to help people in need. Efficient organization skills, as well as a driven work ethic and great attitude to complete tasks at hand. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Marketing Representative
MLM Home Improvement
08.2025 - 09.2025
- Training in sales negotiation, and field marketing. Collaborated in a team effort in daily field marketing.
- Created lead generation by analyzing recent storm patterns, using the data to market Storm Restoration services to potential cliental.
- Used home damage as signs of potential qualification, negotiating and informing homeowners about the inspection and restoration services. As well as setting homeowners up for same-day or same-week inspections.
Customer Service Associate
The Home Depot
03.2023 - 06.2025
- Handled returns, pick ups, sales, customer inquiries and inconveniences. As well as other inquiries such as helping with payments on consumer credit cards, signing customers up for store credit cards and placing online orders.
- Kept customer spaces clean, neat and organized for maximum appeal. Returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Fulfilled customers special requests for merchandise and delivery times.
Millwork Associate
The Home Depot
08.2023 - 02.2025
- Trained and Learned the engineering of windows and doors, as well as experience selling and quoting windows and doors made by the following companies: Anderson, Masonite, Feather River, Jeld-Wen, MP Doors.
- Helped customers build orders for windows and doors by engaging in friendly conversation with customer to better uncover individual needs.
- Built orders and quotes for customers and contractors, as well as signing them up for company installation and extended warranties.
- Helped with the customer with designing and choosing an item to be bought and built relationships with customers through the process
- Stocking and organizing doors, windows and moulding in-store. Built relationships with contractors selling doors and windows in bulk orders.
Pro Sales Associate/ Pro Account Sales Associate
The Home Depot
04.2024 - 08.2024
- Maintained customer loyalty by engaging with Pro members, catering to their needs, and ensuring their projects and orders are being filled. Built relationships with Pro members to encourage repeat business, as well as signing new customers up for Pro accounts and Pro rewards programs.
- Performed cash, card, and check transactions to complete customer purchases. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Helped customers locate products and checked store system for merchandise at other sites.
- Educated members on current promotional offerings and products using selling tactics. Listened to members needs and desires to identify and recommend optimal products.
Delivery Driver
Pizza Hut
12.2019 - 05.2020
- Completed on-time deliveries by choosing best and most efficient route, and rush deliveries on tight timetables to satisfy customer needs.
- Food preparation and placing orders for customers, working the floor in fast-paced environment.
- Maintained a clean and organized store environment. Ensured equipment was regularly cleaned and maintained.
Delivery Expert/Delivery Driver
Domino's Pizza
01.2019 - 11.2019
- Coordinated consistent on-time deliveries of damage-free goods to customers.
- Manning the register and customer interactions.
- Consistent upkeep in store with food preparation, production and inventory. Efficiently managing dishwashing, storing, building maintenance.
Education
Bachelor's Degree - Business Administration
University of Maryland, Global Campus
Adelphi, MarylandAssociates Degree - Business Administration
Montgomery College
Rockville, MarylandHigh School Diploma -
Walter Johnson High School
Bethesda, MarylandSkills
Computers
- Extremely efficient using Mac and Windows PC Able to diagnose, rebuild and repair PCs
- Microsoft Office including Word, PowerPoint, Excel and Publisher
- Experience with video editing software including Davinci Resolve, Adobe Photoshop, and Premier
Musicianship
- 18 years of experience playing guitar, piano, bass, and drums As well as, hands-on experience with drum machines and step sequencers
- 8 years experience recording and producing in Fl Studio, Ableton, Logic and Pro Tools
- Skilled in creating, recording, and mixing tracks across multiple genres Ability to merge musicianship with technical engineering to innovate projects
Entrepreneurial
- Driven and Go-Getting attitude
- Strong Communication
- Brand Building and Marketing
Timeline
Marketing Representative
MLM Home Improvement
08.2025 - 09.2025
Pro Sales Associate/ Pro Account Sales Associate
The Home Depot
04.2024 - 08.2024
Millwork Associate
The Home Depot
08.2023 - 02.2025
Customer Service Associate
The Home Depot
03.2023 - 06.2025
Delivery Driver
Pizza Hut
12.2019 - 05.2020
Delivery Expert/Delivery Driver
Domino's Pizza
01.2019 - 11.2019
Bachelor's Degree - Business Administration
University of Maryland, Global Campus
Associates Degree - Business Administration
Montgomery College
High School Diploma -
Walter Johnson High School