Usha Patel
Business Managment
Ridgeland,Mississippi
Summary
Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Pegasus Enterprise Inc
Jackson, MS
02.2015 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Reviewed operations reports to understand numbers and trends.
- Evaluated suppliers to maintain cost controls and improve operations.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Promoted harmonious working climate to boost morale and productivity.
Director of Sales and Business Development
BJ & Son's Corp
Jackson, MS
01.2022 - Current
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
- Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Increased product sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
Senior Customer Relationship Manager
R & J, LLC
Jackson, MS
07.2014 - 02.2015
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed and implemented standards for staff to provide consistent service to customers.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Hired and trained new employees, demonstrating best methods for serving clients.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Insurance Consultant
New York
Ridgeland, United States
07.2013 - 05.2014
- Identified and solicited sales prospects in agency databases.
- Conducted annual reviews of existing policies to update information.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
BBA - Business Administration And Management
Sarvajanik College
Mehsana, Gujarat, India 01.2008 - 05.2012
Skills
Business development and planning
Order management
Sales processes
Sales operation
Tax-related research
Year-end tax provision proficiency
Payroll familiarity
Capital spending
Strategic planning and execution
Scheduling
Teamwork and Collaboration
Database management software
Technical Analysis
Timeline
Director of Sales and Business Development
BJ & Son's Corp
01.2022 - Current
Operations Manager
Pegasus Enterprise Inc
02.2015 - Current
Senior Customer Relationship Manager
R & J, LLC
07.2014 - 02.2015
Insurance Consultant
New York
07.2013 - 05.2014
BBA - Business Administration And Management
Sarvajanik College
01.2008 - 05.2012