Usman T. Malik
New York City,NY
Summary
Extensive experience in I.T. networking, administration, and installation in various environments. Providing technical excellence and commitment in completing everyday tasks to meet deadlines by utilizing time management in daily duties. A fast-paced learner with self-motivating abilities to work and solve problems independently. Willing and eager to learn new technologies. Demonstrated commitment to providing high quality work ethic in a professional environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desktop Support II
Houlihan Lokey
New York City, NY
08.2020 - Current
- Provide IT support services via hotline, phone, e-mail for all office locations with deskside support for the New York City office
- Installed and configured hardware, including Dell workstations, Lenovo laptops, HP printers, mobile devices and other computer/network peripherals
- Network administration including user passwords, account lockouts and troubleshooting
- Team summer project involving migrating all users in the NY office from Windows 7 to Windows 10 machines
- Provide support for Office 365, Windows 10, Intune
- Working with a team of 6 desktop specialists supporting Executives to standard users
- Participate in IT projects as assigned
- Participate in a rotational on-call schedule
Desktop Support Analyst
Growth From Knowledge
East Hanover, NJ
04.2020 - 08.2020
- Troubleshooting, imaging, & support for Windows 10 and Office 365
- New user account creation in Active Directory along with OU and permissions knowledge
- Troubleshooting mobile devices with email access issues.
Desktop Support
LaForce
New York City, NY
02.2020 - 03.2020
- Coordinate installations and upgrades, including computers and software, and rollout of new hardware and training
- Onboarding/offboarding users
- Provide support for Office 365; Windows 10
- Support of hybrid environment operating systems consisting of PC's & Mac's; iOS & Android for mobile support
- Remote support using SolarWinds Dameware
- Daily maintenance & support of audio/video equipment in all conference rooms
- Manage IT inventory
- Hardware, software & mobile support for Executives
- Participate in IT projects as assigned.
Desktop Support Level 2
L'Oreal USA
New York City, NY
05.2019 - 10.2019
- Work with Active Directory including resetting passwords, naming computers, etc
- Proficient troubleshooting and resolving issues with Microsoft Suite and Windows 10
- Supporting a hybrid environment consisting of PC's and Mac's
- Experience with assembling/disassembling laptops and desktops to resolve issues
- Help set up media and equipment for conference calls, video conferences, and Skype meetings
- Perform equipment relocation, installation, expansion, connection/disconnection of computer systems hardware, documentation, and peripheral devices
- Manage inventory of PC's in centralized Asset Database
- Prioritizing support to Executives for any IT related issues and questions.
Help Desk Specialist
Houlihan Lokey
New York City, NY
03.2019 - 05.2019
- Provided IT support services via hotline, phone, e-mail for all office locations with deskside support for the New York City office
- Installed and configured hardware, including Dell workstations, Lenovo laptops, HP printers, mobile devices and other computer/network peripherals
- Network administration including user passwords, account lockouts and troubleshooting.
IT Coordinator
Adrianna Papell
New York City, NY
05.2018 - 03.2019
- Onboarding and offboarding of new and departing users in Active Directory, Exchange and business applications
- Creating and working on help desk tickets utilizing help desk ticketing software
- Work with users and internal IT to escalate issues to IT Managed Services
- Follow-up with users on resolving tickets and questions
- Help set up media and equipment for conference calls, video conferences, and Skype meetings
- Perform equipment relocation, installation, expansion, connection/disconnection of computer systems hardware, documentation, and peripheral devices
- Manage inventory of PCs, Laptops, Copiers and Printers in centralized Asset Database
- This includes receiving and shipping when necessary
- Performing password resets in Active Directory as well as business applications
- Basic troubleshooting of network connectivity issues for end users and coordinating with vendors to resolve
- Participate in IT projects as assigned.
Desktop Support Analyst
Givaudan Fragrances Corporation
East Hanover, NJ
09.2017 - 05.2018
- Provide phone/deskside support for all internal employees
- Remote support to external employees using LANDesk
- Troubleshoot hardware/software issues such as application errors/installation errors, monitor display issues, computer configuration issues
- Password resets/account unlocks through Active Directory
- Re-image laptops to company/department requirements
- Create new user accounts in Active Directory
- Configure/troubleshoot G-Suite environment
- Hybrid Windows/Mac OS environment support
- Windows/Mac network connectivity troubleshooting related to WiFi/LAN/Network account
- Mac iCloud connectivity troubleshooting
- Mac hard drive reformatting
- Mac OS X installation.
Installation Technician
Distribution One, Inc.
Mount Laurel, NJ
10.2014 - 09.2017
- Primary contact for IT related questions during the implementation process
- Responsible for coordinating and establishing remote server connections and verifying the server configuration meets specifications
- Prioritize and complete tasks to meet deadlines for the project implementation schedule
- Automated application installation tasks using Batch scripting
- Diagnose and troubleshoot errors during the installation or conversion process
- Manage a ticket queue and frequently communicated with customers regarding their trouble tickets
- Provide remote support to customers using TeamViewer.
IT Support Analyst
Research Pharmaceutical Services, Inc.
Fort Washington, PA
11.2012 - 07.2014
- Provide phone support to internal (on-site/domestic) and external (remote/international) customers (Password resets, account access issues, etc.)
- Document all trouble tickets
- Assisted clients in troubleshooting and repairing computer systems
- Create new user accounts in Active Directory
- Maintained PCs by setting up clients for automatic daily backup, Virus Scan etc
- Re-image laptops to factory/OEM specifications
- Diagnosed and troubleshoot computer hardware/network failures from multiple computer manufacturers such as Dell, HP, Apple, etc
- Install, upgrade, configure, and deploy Windows 7
- Set up servers and workstations
- Manage a ticket queue and frequently communicated with customers regarding their trouble tickets
- Diagnosed and troubleshot local/network desktop printers and multi-function printers from multiple vendors
- Provide phone support for Windows XP/7, hardware support (HP printers & Dell laptops) & remote support using BOMGAR remote support.
Education
Bachelor of Science - Network and Communications Management
DeVry University
10.2012
Skills
- Active Directory
- Microsoft Exchange
- Cisco AnyConnect VPN
- LogMeIn Hamachi
- Microsoft VPN
- LANDesk
- SolarWinds Dameware
- Global Protect VPN
- LAN/WAN
- Routers
- Switches
- Barracuda firewall
- HTML
- CSS
- Advanced Troubleshooting
- Meeting Deadlines
Websites
Certification
Google Cloud G Suite, 03/27/20, 03/27/22
Timeline
Desktop Support II
Houlihan Lokey
08.2020 - Current
Desktop Support Analyst
Growth From Knowledge
04.2020 - 08.2020
Desktop Support
LaForce
02.2020 - 03.2020
Desktop Support Level 2
L'Oreal USA
05.2019 - 10.2019
Help Desk Specialist
Houlihan Lokey
03.2019 - 05.2019
IT Coordinator
Adrianna Papell
05.2018 - 03.2019
Desktop Support Analyst
Givaudan Fragrances Corporation
09.2017 - 05.2018
Installation Technician
Distribution One, Inc.
10.2014 - 09.2017
IT Support Analyst
Research Pharmaceutical Services, Inc.
11.2012 - 07.2014
Bachelor of Science - Network and Communications Management
DeVry University
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