Utonna Conrad
318 First St Apollo,PA
Summary
Dynamic and organized professional with proven time management and telephone skills, honed at H&R Block. Recognized for creating welcoming environments and ensuring customer satisfaction. Adept at data entry and maintaining accurate records, contributing to seamless operations and positive team dynamics. Committed to delivering exceptional service in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Receptionist
H&R Block
Vandergrift, PA
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Barista
Feeney's Coffee Spot
Spring Church Pa
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Cashier
Solomons MINI Mart
Vandergrift, PA
05.2006 - 07.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Cosmetology
Empire Beauty School
Monroeville, PA06.2017
Apollo Ridge Highschool
Apollo, PA06.2002
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
H&R Block
01.2025 - Current
Barista
Feeney's Coffee Spot
08.2024 - Current
Cashier
Solomons MINI Mart
05.2006 - 07.2010
Cosmetology
Empire Beauty School
Apollo Ridge Highschool