UYEN NGUYEN
Burien
Summary
Certified Nursing Assistant, possessing CPR certification. Empathetic to needs of patients, especially elderly patients. Works with minimal direction and exercises sound judgment. Communicates with team members to coordinate actions in fast-paced environments. Vital member of medical care team meeting patients' needs and exceeding care expectations. Offer expertise in obtaining specimens for lab and taking vital signs. Excellent customer service and communication skills. Develop rapport with patients and put patients at ease during procedures. Trained Caregiver skilled in providing direct care to clients with various conditions. Understand caregiving basics, including dementia communication strategies, social engagement, and physical care, including lifting, bathing, and feeding support. Understands age-related cognitive differences, and creates safe environment through observation and infection control. Compassionate Caregiver with expertise in comforting and supporting senior citizens in residential settings. Empathetic to the needs of residents, responding respectfully. Skilled in memory care and in methods of communication for people suffering from dementia or requiring cognitive support. Hardworking certified nursing assistant focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Overlake Medical Center
Bellevue
02.2024 - Current
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Certified Nursing Assistant
Seattle Children's Hospital
Seattle
02.2022 - 01.2024
- I work under the supervision of the nurses
- I take vitals for my patients, giving baths, watching them 1:1 if it is required for their safety
- I complete my tasks in a timely manner
- I communicate any problems if there is any to my team
- I always make sure to have my teammates back
Certified Nursing Assistant
Kline Galland Home
Seattle
08.2020 - 02.2022
- Assisted residents in preparing for activity and social programs
- Maintained intake and output records as instructed
- Transported residents to dining room and activities as scheduled
- Maintained clean and orderly environment for resident and staff
- Sought and accepted constructive criticism and implemented actions designed for self-improvement
- Promoted and supported greatest possible degree of independence for residents
- Demonstrated fun in creating positive atmosphere for residents in conjunction with Core Values
- Turned and positioned residents, while using proper body mechanics to lift and transport
- Reported residents' adverse responses to Activities Director
- Recognized emergency situations and acted appropriately
- Maintained resident clothing and clothing closet in clean, neat and orderly manner
- Reported observations concerning structural and equipment wear, defects and malfunctions to supervisor
- Promoted patient's mental alertness through involvement in activities of interest
- Provided direct and indirect resident care services
- Documented timely, accurate and appropriate clinical information in patient medical record
- Set up and cleaned up supplies and areas for programs
- Helped resident maintained social interaction skills
- Informed RN Team Leader of equipment and supply needs
- Helped maintain resident health and functional status
- Treated residents, family members, visitors and team members with dignity and respect
- Participated in and received nursing report upon reporting for duty
- Continued self-development, provided leadership and actively participated in performance improvement activities
- Cleaned assigned areas following cleaning schedule
- Documented pertinent information in resident record on daily basis
- Anticipated customer's desires and took proactive steps to meet those needs
- Ambulated and transferred residents, utilizing appropriate assistive devices and body mechanics
- Communicated timely reports of resident status changes concisely and effectively
- Notified supervisor of bonafide illness within policy parameters
- Provided daily range of motion exercises and record data as instructed
- Created and maintained atmosphere of warmth, personal interest and positive emphasis
- Performed personal care and services to meet individual resident needs and preferences
- Assisted residents with going short distances around building
- Recorded attendance for each resident and documents individual responses
- Wore jewelry only as in compliance with dress code
- Assisted clients in personal care, learning skills and performing daily living skills
- Assisted resident with self-administration of medications, through cueing only
- Supported goals and objectives of units, departments and organization
- Observed and practiced proper isolation techniques
- Identified and recorded signs and symptoms of physical and mental conditions
- Lifted and transported patients and heavy items such as supplies and equipment
- Provided safe, confidential environment for patient
- Continued to receive professional training and education
- Took vital signs including, pulse and blood pressure
- Treated participants fairly with kindness, dignity and respect
- Provided patients with fresh water at established intervals
- Maintained all service areas in clean and orderly condition
- Bathed, feed, dressed and cared for physical and psychosocial needs of interned patients
- Provided patients with fresh water at least two times per shift
- Reported all complaints and grievances made by resident
- Participated in in-service programs to meet compliance requirements
Receptionist
King Plaza Chiropractic
Seattle
05.2018 - 06.2020
- Greeted patients in prompt, courteous and helpful manner
- Opened and sorted incoming mail, prepare outgoing mail
- Directed incoming calls in courteous and efficient manner, as well as answer inquiries
- Copied, filed and updated paper and electronic documents
- Coordinated and served as gatekeeper for Family Visitations
- Received and sorted incoming mail and distribute to proper personnel
- Established and maintained accurate patient records and record filing system
- Calculated customer's bill using dealership's computer system
- Communicated with callers and visitors in professional, friendly and efficient manner
- Made change accurately and issue receipts to customers
- Maintained tracking and records for visitor and contractor agreements
- Tracked licenses and permitted for record keeping purposes
- Maintained consistent patient flow and advised patients of delays in schedule
- Greeted and directed visitors and associates appropriately, in friendly and helpful manner
- Handled administrative tasks, calendar management, mass mailings and accepted company deliveries
- Organized, distributed and maintained store paperwork
- Greeted visitors and those presenting for admissions in consistently professional and courteous manner
- Greeted patients and visitors into clinic in prompt, courteous and professional manner
- Maintained confidentiality and security of documents and data
- Maintained associate phone list and contact information
- Greeted and welcomed all guests and responding to needs
- Maintained neat and professional appearance of reception area and conference room
- Verified patient demographics and insurance information at each visit
- Demonstrated confidence, professionalism, responsiveness and exceptional customer service skills
- Collected payment from patients and reconciled daily cash reports
- Practiced confidentiality inside and outside of store
- Serviced external and internal customers in friendly and efficient manner, while communicating professionally
- Verified patient financial information and explained patient benefits
Education
Associate of Arts - Nursing
South Seattle Community College
Seattle, WASkills
- Verbal communication
- Relationship building
- Task prioritization
- Creative thinking
- Collaboration
- Multitasking
- Organization
- Prioritization
- Problem-solving
- Communication Skills
- Ability To Supervise
- Direct Patient Care
References
References available upon request
Languages
- English, Fluent
- Vietnamese, Fluent
Timeline
Patient Care Technician
Overlake Medical Center
02.2024 - Current
Certified Nursing Assistant
Seattle Children's Hospital
02.2022 - 01.2024
Certified Nursing Assistant
Kline Galland Home
08.2020 - 02.2022
Receptionist
King Plaza Chiropractic
05.2018 - 06.2020
Associate of Arts - Nursing
South Seattle Community College