Uyen Dinh Nghieu
2227 14th Ave Oakland,CA
Summary
Highly motivated and customer-oriented individual with a strong background in providing exceptional service in the hospitality industry. Seeking a position where skills in customer service and table management can contribute to the success of a dynamic restaurant team. Looking for a full-time position that offers professional challenges and utilizes interpersonal skills, excellent time management, and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
SERVER AND CASHIER
DRAGON ROUGE RESTAURANT
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective upselling techniques to promote featured menu items, beverages, alcohols, and desserts, increasing sales and revenue
- Participated in staff training sessions to continuously improve service standards and refine product knowledge
- Assisted in special events and promotions, contributing to the successful execution and overall profitability of the restaurant.
SERVER AND CASHIER
MONKEY THAI RESTAURANT
09.2021 - 06.2023
- Managed a high volume of customer interactions daily, ensuring prompt and courteous service to enhance the dining experience
- Collaborated effectively with kitchen staff to ensure accurate and timely delivery of orders, minimizing wait times for patrons
- Utilized strong product knowledge to make informed recommendations, upsell menu items, and increase overall sales revenue
- Implemented proactive measures to resolve customer concerns and complaints promptly, maintaining customer satisfaction and loyalty.
SERVER
EAST OCEAN SEAFOOD RESTAURANT
05.2019 - 08.2021
- Maintained cleanliness and organization in the dining area, including regular sanitation of tables, chairs, and surrounding areas to uphold high standards of hygiene
- Demonstrated adaptability in managing diverse customer demographics, including families, couples, and large groups, to accommodate varying preferences and dining experiences
- Responded promptly to guest inquiries and special requests, demonstrating attentiveness and a commitment to exceeding customer expectations
- Maintained a thorough knowledge of menu items, including ingredients, preparation methods, and allergen information, to provide accurate recommendations and address dietary concerns.
SERVER
ANH HONG RESTAURANT
08.2018 - 04.2019
- Managed reservations and seating arrangements efficiently, optimizing table turnover and maximizing restaurant capacity during peak hours
- Facilitated effective communication between front-of-house and back-of-house teams to ensure accurate order preparation and timely food delivery
- Proactively addressed issues related to food quality or service discrepancies, demonstrating problem-solving skills and a commitment to guest satisfaction
- Supported fellow team members during busy periods by assisting with table bussing, drink refills, and other tasks to maintain smooth service flow.
Education
Bachelor of Science - Public Health
EAST BAY STATE UNIVERSITY
05.2026
Associate of Arts - Humanities
LANEY COLLEGE
05.2023
Associate of Arts - Language Arts
LANEY COLLEGE
05.2023
Associate of Science - Science
LANEY COLLEGE
Oakland, CA05.2023
Skills
- Sales expertise
- Customer engagement
- Communication
- Teamwork
- Problem solving
- Bilingual
- Word, Excel, and PowerPoint
- Strong work ethics
References
- David Chen, Director of East Ocean Seafood Restaurant, 510-872-2019
- Hoang Ngo, Co-worker, 510-701-7732
- Kingsley, Director of Dragon Rouge Restaurant, 415-530-8520
- Pam, Director of Monkey Thai Restaurant, 272-236-4515
Timeline
SERVER AND CASHIER
DRAGON ROUGE RESTAURANT
08.2023 - Current
SERVER AND CASHIER
MONKEY THAI RESTAURANT
09.2021 - 06.2023
SERVER
EAST OCEAN SEAFOOD RESTAURANT
05.2019 - 08.2021
SERVER
ANH HONG RESTAURANT
08.2018 - 04.2019
Bachelor of Science - Public Health
EAST BAY STATE UNIVERSITY
Associate of Arts - Humanities
LANEY COLLEGE
Associate of Arts - Language Arts
LANEY COLLEGE
Associate of Science - Science
LANEY COLLEGE
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