UZOMA NWEZE
Valley Stream,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Protective Specialist
Administration for Children Services
Queens, NY
04.2018 - Current
- Conducts and interviews family members, friends and other collateral contacts during home visits for completed home inspections
- Partner with court scheduled hearings by providing testimonies for court proceeding, while maintaining case records and legal documentation.
- Refer individuals to outside support options to assist with coping mechanisms during times of increased stress
- Meet with clients to determine necessary services and provide treatment recommendations.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Case Care Coordinator
Seaman Society for Children and Family
Brooklyn, NY
08.2017 - 04.2018
- Regulated and prioritized a recognized set of goals to develop a personalized treatment plan with activities intended to strengthen the family unit
- Connected with local community agencies such as health care providers or vocational centers to contribute.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Used Promis and Connections to maintain records of services performed and apparent condition of patients.
- Completed client assessments in accordance with current protocols and guidelines.
Customer Service Analyst
Gett
New York, NY
10.2016 - 09.2017
- Engaged with customers by telephone, email, and other forms of telecommunication to provide information about services, processing orders, cancelling accounts, or obtain details of complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Activities Specialist
Greater Ridgewood Youth Council, P.S
Queens, NY
09.2016 - 01.2017
- Managed a group settings of 10-40 individuals.
- Coordinated and led group activities and assessments for both small and large groups, ranging from three to seven groups at a time.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
Bachelor of Arts - Sociology & Africana Studies
Albany, State University of New York
Skills
- Quality Assurance
- Community Resource Information
- Service Management
- Case Planning and Management
- Child Abuse and Neglect Identification
- Emotional Support
Certification
- Project Management , Google Coursea - Pending
- UX Design , Google Coursea - Pending
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Child Protective Specialist
Administration for Children Services
04.2018 - Current
Case Care Coordinator
Seaman Society for Children and Family
08.2017 - 04.2018
Customer Service Analyst
Gett
10.2016 - 09.2017
Activities Specialist
Greater Ridgewood Youth Council, P.S
09.2016 - 01.2017
Bachelor of Arts - Sociology & Africana Studies
Albany, State University of New York
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