LORI BARRETTE WUNDER
Minoa
Summary
Licensed NYS Mold Remediator Technician with 25+ years of experience in restoration, mitigation, and property services. Expert in managing day-to-day operations, leading crews, and performing hands-on work including cleaning, demolition, water extraction, and reconstruction. Highly skilled in Xactimate, scope writing, client relations, and collections. Known for combining leadership with practical expertise to deliver efficient, high-quality results.
Overview
27
27
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Office/Claims Manager
Claim Masters
New Hartford
01.2016 - Current
- Manage all company operations: staffing, scheduling, project management, and client onboarding
- Perform hands-on restoration work: carpet & drywall removal, water extraction, mitigation, and reconstruction
- Conduct site inspections, write and input scopes of work, and generate detailed invoices
- Oversee collections, liaise with insurance carriers, and provide documentation for prompt payment
- Coordinate subcontractors and maintain client relationships throughout project lifecycles
- Utilize Xactimate to accurately estimate and document mitigation and reconstruction work
- Licensed NYS Mold Remediator Technician, performing mold remediation in compliance with state standards
Office/Claims Manager & Crew Lead
D&S Professional Services
Minoa
01.1999 - 01.2016
- Started as a Cleaning Technician; trained in painting, carpet/upholstery cleaning, and scope documentation
- Managed a crew within two years, overseeing multiple job sites including cleaning, demolition, water damage inspections, and carpet cleaning
- Advanced to Office/Claims Manager, scheduling 20+ employees, coordinating subcontractors, and managing collections
- Input cleaning, mitigation, and reconstruction scopes of work for insurance claims
- Self-taught and proficient in Xactimate for estimating and scope writing
Education
East Syracuse Minoa High School
East Syracuse, NYSkills
- Xactimate proficiency
- Project & crew management
- Claims management & scope writing
- Client relations & onboarding
- Collections & invoicing
- Scheduling & subcontractor coordination
- Water mitigation & property restoration
- Hands-on restoration & cleaning
- Mold remediation (NYS Licensed)
Certification
Licensed NYS Mold Remediator Technician
Timeline
Office/Claims Manager
Claim Masters
01.2016 - Current
Office/Claims Manager & Crew Lead
D&S Professional Services
01.1999 - 01.2016
East Syracuse Minoa High School