Vivica Herrell
Los Angeles,CA
Summary
Experienced banking professional that is self-motivated, eager to contribute, learn and evolve. Known for a proactive approach, sales acumen, and dedication to teamwork.
Overview
8
8
years of professional experience
Work History
Associate Banker
JP Morgan Chase
09.2022 - Current
- Provide exceptional customer service by assisting clients with account inquiries, transactions, digital banking, and financial product information.
- Conducted financial needs assessments to recommend appropriate banking solutions tailored to individual customer goals.
- Collaborated with team members to achieve branch sales goals and participated in training sessions to stay updated on banking products and services.
CSR II (Supervisor)
Bank of America
01.2018 - 02.2022
- Delivered high-quality customer service, resolving complex client inquiries and issues promptly and effectively.
- Acted as a supervisor, providing guidance and support to a team of client service representatives, ensuring adherence to service standards and policies.
- Handled escalated client concerns, demonstrating leadership skills to de-escalate situations and find satisfactory resolutions.
- Conducted training sessions for new hires, emphasizing the importance of client-centric approaches and operational procedures.
- Collaborated with management to improve team performance, implement process enhancements, and achieve service excellence.”
Sandwich Artist
Subway
01.2016 - 11.2017
Education
Bachelor of Science - General Business
California State University - Dominguez Hills
Carson, CA05.2022
FINRA Securities Industry Essentials (SIE) Exam
12.2023
NMLS Certification
12.2023
Associate of Science - Business Administration
Norco College
Norco, CA07.2020
Skills
- Professionalism
- Proactive/Self-motivated/Initiator
- Team collaboration
- Leadership
- Relationship building
- Time management
Timeline
Associate Banker
JP Morgan Chase
09.2022 - Current
CSR II (Supervisor)
Bank of America
01.2018 - 02.2022
Sandwich Artist
Subway
01.2016 - 11.2017
Bachelor of Science - General Business
California State University - Dominguez Hills
FINRA Securities Industry Essentials (SIE) Exam
NMLS Certification
Associate of Science - Business Administration
Norco College
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