VABRUNE SAJOUSSE
Indianapolis,IN
Summary
Skilled multitasker with Strong work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer service representative
LCP Transportation
05.2024 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Enhanced customer satisfaction by promptly resolving issues with knowledgeable and friendly service.
- Handled incoming calls to schedule appointments and provide accurate information.
- Facilitated communication between clients and service providers to ensure seamless service delivery.
Receptionist
Eli Lilly & Company
07.2022 - 12.2023
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted employees with administrative tasks and document preparation.
Security Dispatcher
Fontainebleau Miami Beach
07.2021 - 07.2022
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Dispatch Security Officer
Brickell Arch
01.2020 - 09.2021
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
Administrative Assistant Hr Intern
Intercontinental Hotel
07.2017 - 09.2019
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science - social work
University of Indianapolis
Indianapolis, IN05-2026
Associate of Science - general studies
Ivy tech community college of Indiana
Indianapolis, IN06-2024
High School Diploma -
Miami Edison Sr High
Miami, FL06-2018
Skills
Complaint handling
Data Inputting
Complaint resolution
Records Preparation
Active listening
Conflict resolution
Multitasking and organization
Languages
English
Full Professional
French
Native/ Bilingual
Haitian creole
Native/ Bilingual
Spanish
Limited
Certification
Mental Health First Aid (Youth), National Council for Mental Wellbeing
Completed March 27, 2026
Timeline
Customer service representative
LCP Transportation
05.2024 - Current
Receptionist
Eli Lilly & Company
07.2022 - 12.2023
Security Dispatcher
Fontainebleau Miami Beach
07.2021 - 07.2022
Dispatch Security Officer
Brickell Arch
01.2020 - 09.2021
Administrative Assistant Hr Intern
Intercontinental Hotel
07.2017 - 09.2019
Bachelor of Science - social work
University of Indianapolis
Associate of Science - general studies
Ivy tech community college of Indiana
High School Diploma -
Miami Edison Sr High