Vache Gee
Crowley
Summary
Dynamic and detail-oriented professional with a proven track record at Memorial Healthcare, excelling in appointment scheduling and customer service. Demonstrated expertise in data management and analysis, achieving high accuracy in patient records. Adept at utilizing EPIC systems and fostering effective communication to enhance patient experiences.
Overview
6
6
years of professional experience
Work History
Data Entry Specialist
Applicant Insight
06.2023 - Current
- Processed high-volume data entries with precision and attention to detail, enhancing overall data integrity.
- Identified and corrected errors in data entry processes promptly, contributing to maintained accuracy.
- Utilized diverse software applications to enter, update, verify, and retrieve data effectively.
- Attained typing speed of 40+ words per minute, ensuring timely data entry.
Patient Access Representative
Memorial Healthcare
05.2021 - 10.2022
- Verified patient insurance coverage and secured pre-authorizations to facilitate timely care.
- Updated patient records with accurate personal and insurance information to ensure efficient service.
- Scheduled mammograms, ultrasounds, MRIs, and biopsies for patients efficiently.
- Managed appointment scheduling for a radiology company seamlessly.
- Resolved patient issues with innovative solutions, enhancing overall customer satisfaction.
- Categorized patients into diagnosis-related groups using EPIC and Merged systems.
- Safeguarded medical information by adhering to security protocols consistently.
Call Center Representative
Solis Mammography
10.2019 - 05.2021
- Managed incoming calls to deliver accurate information about services and procedures, enhancing patient understanding.
- Resolved patient concerns and complaints through effective communication strategies.
- Collaborated with medical staff to streamline patient experience and improve service delivery.
- Educated patients on preparation requirements for imaging procedures, ensuring compliance and reducing appointment delays.
- Assisted patients with scheduling mammography appointments and answering inquiries.
- Documented patient interactions in the electronic health record system accurately.
Education
Phlebotomy Liscence -
LONESTAR PHLEBOTOMY
Burleson, TX03.2021
High School Diploma -
CROWLEY HIGH SCHOOL
Crowley, TX01.2014
Skills
- Data entry skills
- Data management and analysis
- Microsoft Office proficiency
- Typing speed 40 wpm
- Epic charting
- Medical filing and terminology
- Appointment scheduling
- High-volume calling
- Customer service excellence
- Outbound communication
- Critical thinking
- Insurance industry expertise
Timeline
Data Entry Specialist
Applicant Insight
06.2023 - Current
Patient Access Representative
Memorial Healthcare
05.2021 - 10.2022
Call Center Representative
Solis Mammography
10.2019 - 05.2021
Phlebotomy Liscence -
LONESTAR PHLEBOTOMY
High School Diploma -
CROWLEY HIGH SCHOOL