Vadline Cantave
Jacksonville,FL
Summary
Dedicated professional with extensive experience in front desk operations and medical administration. Recognized for strong organizational and communication skills, contributing to streamlined processes and high levels of guest satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Infinity Services
Jacksonville, FL
02.2023 - Current
- Coordinated scheduling for appointments and meetings, optimizing staff availability and resource allocation.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained new staff on customer service protocols and front desk procedures, fostering a collaborative environment.
- Responded to guest inquiries promptly, resolving issues to enhance overall satisfaction and experience.
- Maintained inventory of office supplies, ensuring timely replenishment to support daily operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Medical Office Administrator
Florida Heart Center
Ft. Pierce, FL
10.2016 - 06.2023
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Managed electronic health record systems, ensuring accurate patient information and compliance with regulations.
- Coordinated communication between medical staff and patients, improving overall service satisfaction.
- Developed training materials for new administrative staff, fostering a knowledgeable and efficient team environment.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
Education
High School Diploma -
Miami Dade College
Miami, FL05.2009
High School Diploma -
Miami Northwestern Senior High
Miami, FL05-2009
Timeline
Front Desk Coordinator
Infinity Services
02.2023 - Current
Medical Office Administrator
Florida Heart Center
10.2016 - 06.2023
High School Diploma -
Miami Dade College
High School Diploma -
Miami Northwestern Senior High