Vadra Doser
Recognized for strong documentation skills and a calm demeanor in high-stress situations. Adept at collaborating with team members to improve operational efficiency while ensuring exceptional client satisfaction.
Work History
Sales Associate
4 Years 3 Months- Delivering exceptional customer service every day fostering positive relationships and repeat business.
- Assisting customers daily by recognizing their current needs and desires for particular items.
- Ensuring every person who comes into the store is greeted promptly and treated courteously.
- Processing information by reading all communications from headquarters and directions from manager to determine how to complete each task properly and adhere to company guidelines.
- Maintaining documentation by filing notes into data based software programs, designed for our particular business.
- Handling cash and credit card transactions accurately while adhering to company cash and POS handling policies, ensuring accuracy and privacy in all financial exchanges.
- Maintaining a calm demeanor and professionally managing issues in busy, high-stress situations.
- Answering customer questions.
- Collaborating with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participating in team meetings and training sessions regularly for continuous professional development within the industry.
- Engaging in friendly conversation with customers to better uncover individual needs.
- Resolving customer inquiries and complaints promptly, fostering a positive experience.
Assistant
- General assistant for Deacon Mike until his retirement
- Assisted in organizing community events and church services, enhancing participation and engagement.
- Met with families for both wedding and funeral planning.
- Office organization and filing.
- Managed scheduling for church events, ensuring efficient use of resources and facilities.
Officer (Leading Knight, Exalted Ruler, Secretary)
- Coordinated member events, enhancing community engagement and participation rates. Increased member activity through effective communication and personalized interactions.
- Distributed appropriate training materials to educate members on lodge policies and operational procedures.
- Welcomed new members and introduced them to Lodge programs.
- Compiled meeting agendas and moderated meetings.
- Oversaw and helped with all annual events, fundraisers and memorials.
- Collaborated with other local non-profits on events.
- Handled conflict resolution between members.
- Submitted Special Event Permit applications to Town of Telluride and attended meetings as required.
- Handled dues payments and membership cards to members. Kept individual records updated including spouse, emergency contact, mailing address, etc.
- Took minutes at meetings and kept relevant corporate records.
- Kept charity hours reporting records for maintaining nonprofit status as an Elks Lodge federally.
- Handled yearly inspections and permits such as elevator, fire safety, and kitchen.
- Handled all incoming communications to lodge email.
- Certified games manager overseeing raffles, bingo and filing the required reports.
- Attended state quarterly meetings for networking purposes, created information packets and gave educational presentations to groups.
Personal Assistant to the Owner
- Reconciled receipts for multiple credit card accounts and businesses to ensure accuracy and entry into Quickbooks.
- Researched and managed multiple insurance policies for family,
- Handled W-9's for independent contractors, lien releases and draws to bank for current building projects,
- Entered contractors' descriptive time log by minute to Excel spreadsheet.
- Filed paperwork and organized computer-based information.
- Used discretion when handling confidential information.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Assistant Manager
- Implemented process improvements that enhanced customer service experiences.
- Handled all cash and receipts, bank deposits, record keeping of both incoming and outgoing funds, paying of bills, mail and all other communications.
- Hired, scheduled, and trained all gate staff and property managers. Maintained all paperwork for employees as required by state and federal law.
- Handled all customer complaints including slip and falls and returning lost items,
- I also created a successful craft gallery representing local Maui artisans. "The Garden Gallery". Finding the artists and developing relationships, inventory tracking and restocking, hiring, managing and scheduling sales staff, bookkeeping for gallery accounts and taxes, and. monthly payouts to consignment artists.
Skills
Cover Letter
To Whom it may concern:
My name is Vadra Doser.
I am a very intelligent and organized person. Quick and eager to learn new things.
I am also kind and patient and have a long history of helping people in difficult circumstances.
Most of my life I have owned and operated my own businesses mostly in the retail and the tourist industry. During that time I have managed everything, and also assisted a partner enduring a complete audit by the IRS covering 5 years of business history. (They were suing him for 16 million and it took 3 years of my life but I won.)
I do not have any direct experience with the judiciary system but I believe I have the qualities to be highly successful in the role for which I am applying. I would definitely need training and help to learn the ropes and procedures and the programs. But I promise I would be able to learn swiftly.
I have many years of experience with computers and a variety of software on both Macintosh and PC systems. Not only basic software but also with 2 proprietary software systems.
The most difficult program I had to learn was with CLEMS software for the Benevolent and Protective Order of Elks. (BPOE) I served as Secretary for the Telluride Elks Lodge #692 for 4 years. Previous to that I was Leading Knight for 2 years and Exalted Ruler for 2 years. I also served with the Colorado Elks State Association (CESA) primarily as vice chair of the Clem and Evelyn Audin fund for many years which serves children in need of support in a myriad of ways.
I was also active with our Elks veterans programs primarily with Honor Flight, veterans back to work programs, veterans homelessness and Stand Down. I have helped write grants for our veterans in need and with the support of of my lodge and the San Miguel VA representative Jim Botenhagen I spearheaded an emergency fund first through the Telluride lodge, at only 250$ but then in San Miguel county for 2000-3000$ for any veteran in need in an emergency situation. I am very proud of having made a lasting difference in my community that will live beyond me. (I Currently live in Durango West and am a recent transfer member to the Durango Lodge #507)
During my time as Exalted Ruler I had to coordinate all community event planning (including special use and liquor permits) many months in advance so I understand the necessity of looking ahead to court dates, schedules for filing forms, and planning ahead appropriately months in advance. Many of the events and programs I helped with included veterans from a;; our various wars, but especially the young men from Afghanistan serving multiple tours and with severe PTSD. I am mentioning this because I have experience with dealing with people who are under great stress and need a patient and understanding person to help them with things that seem overwhelming. I have also worked hard at listening, asking questions, and modulating my voice tone to a lower register which helps put people at ease. Especially on the telephone.
I have done many things in my life not included in my resume and would be grateful to discuss qualifications I may have from my life experiences and other reasons I believe I would be a good fit for your team.
Thank you for considering my application.
Sincerely, Vadra.
For preliminary references you may contact the following.
Mike Doehrman.(Deacon at Telluride St. Patricks Church over 30 years)
970-708-9696
Cindy Wyszynski (Past state president CSEA and coworker at BPOE 692 for over 7 years)
970-708-4803
Willie Gordon (Current 2nd state president CSEA)
970-778-1810