Vaea Carlmark
Bellingham,WA
Summary
Career Summary Energetic and optimistic customer service representative with over 4 years of professional experience assisting customers in solving complex issues. Self- motivated, goal oriented, and highly organized individual seeking an exciting new career opportunity.
Overview
11
11
years of professional experience
Work History
Lead, Ramp Service Agent
Alaska/Horizon Airlines
09.2017 - Current
- Provided customer service to meet travel requirements of all passengers, which includes: welcome greetings, processing of ticket confirmation, check-in, seat assignments, and luggage check-in
- Provided assistance to minors, disable/handicapped passengers
- Determined flight close-out times and completed and verified flight forms.
Child Youth Services MWR Hawai'i
12.2015 - 08.2017
- Helped children reach milestones in the area of self- care
- Developed professional relationships with parents
- Maintained daily records of children's individual activities, behaviors, meals and naps
- Creates schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation.
Server
Chili's Bar & Grill Restaurant
04.2012 - 01.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
AS - Business Administration
Whatcom Community College
High School Diploma - General Studies
Mililani High School
2008
Skills
- Coordinate loading/unloading and
- Sorting baggage and freight;
- Assisted with towing and pushback
- Performing minor aircraft
- Servicing such as cleaning cockpit
- Windows or repairing flushes
- Reporting about breakdowns to
- Supervisors and adhering to health
- And safety procedures
- Constructed daily and long-term
- Schedules of activities Implemented
- Tactics that promoted physical
- Development Improved language
- Development, social skills, and
- Understanding of basic scientific and
- Mathematical concepts by using age
- Appropriate games and teaching
- Aids
- Attention to Detail
- Active Listening Skills
- Build Customer Loyalty
- Positive Attitude
- Knowledge of Microsoft
- Office
- Strong Interpersonal Skills
- Able to Remain courteous
- And calm at all times, even
- During moments of intense
Timeline
Lead, Ramp Service Agent
Alaska/Horizon Airlines
09.2017 - Current
Child Youth Services MWR Hawai'i
12.2015 - 08.2017
Server
Chili's Bar & Grill Restaurant
04.2012 - 01.2016
AS - Business Administration
Whatcom Community College
High School Diploma - General Studies
Mililani High School
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