Vail McCall
Jacksonville,FL
Summary
Dynamic professional with a proven track record at Newpoint Services, enhancing guest satisfaction and streamlining operations. Expert in deep sanitization and guest relations, I led initiatives that significantly improved service delivery standards. Skilled in teamwork and problem-solving, I achieved a notable increase in efficiency and cleanliness, contributing to a positive and safe environment for both guests and staff.
Overview
2012
2012
years of professional experience
1
1
Certification
Work History
Lead Housekeeper
Newpoint Services
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Executed deep floor cleaning with advanced cleaning solutions and machinery.
Guest Service Representative
Redroof Inn
Indianapolis, IN
08.2007 - 08.2011
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Streamlined reservation handling, significantly reducing wait times for guests.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
Machine Operator
Inland Paperboard and Packaging
Indianapolis, IN
08.2000 - 08.2007
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Achieved significant reduction in setup times by developing quicker changeover procedures.
- Increased production efficiency by meticulously calibrating machinery before each shift.
- Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
- Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Placed orders for materials and equipment with vendors.
Education
Nursing
Ivy Tech Community College of Indiana
Indianapolis, INEquivalent - General Studies
Nothrop High School
Fort Wayne, IN06.1988
Skills
- Health and safety
- Waste disposal
- Chemical handling
- Guest relations
- Window washing
- Laundry management
- Supply ordering
- Security awareness
- Deep sanitization
- Room inspection
- Customer service
- Cleaning practices
- Expert cleaning
- Quality assurance controls
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
Certification
CNA Certification
Timeline
Guest Service Representative
Redroof Inn
08.2007 - 08.2011
Machine Operator
Inland Paperboard and Packaging
08.2000 - 08.2007
Lead Housekeeper
Newpoint Services
Nursing
Ivy Tech Community College of Indiana
Equivalent - General Studies
Nothrop High School