Vakya Mitchell
Gainesville,FL
Summary
Skilled manager experienced in implementing residential administrative policies, facilitating effective conflict resolution, and handling revenue management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Collier Companies
12.2022 - Current
- Performs all leasing-related activities, including marketing for prospective tenants, arranging, and conducting showings, and overseeing the leasing process from application to signings;
- Ensures the rental community is well maintained and prioritizes responding to tenants' concerns;
- Collects rental payments, updating the system as necessary, and preparing evictions notices and subsequent filings
Intake Specialist
Gainesville Housing Authority
09.2021 - 12.2022
- Processed housing program applications, including verifying income, performing credit checks, checking references, and notifying applicants of eligibility determinations;
- Maintained running knowledge of federal regulations and organizational policies to provide thorough explanations to applicants when necessary;
- Performed various additional clerical tasks, including data entry, audits, and updates to waiting lists
Leasing Specialist
Collier Companies
Gainesville, FL
07.2018 - 09.2021
- Promoted, marketed, and organized community events;
- Scheduled tours for prospective residents, greeted them upon arrival, and escorted them around the premises;
- Showed professionalism in facilitating walk-throughs and lease signings;
- Utilized conflict management skills to resolve resident issues
Assistant Manager of Revenue
Collier Companies
07.2018 - 09.2021
- Performed analysis on residential accounts;
- Completed account reconciliation on the general ledger;
- Provided monthly accounting closure procedures;
- Supervised staff in preparing reports for the receivable sales program
Customer Services Representative
Publix
06.2014 - 09.2018
- Managed customer relations;
- Ensured customer satisfaction by maintaining product knowledge, establishing familiarity with company policies and procedures, and being attentive to customer needs;
- Demonstrated expertise in cash handling, providing money services, and facilitating new hire training
Customer Service Manager
Walmart
08.2010 - 12.2013
- Presented full product knowledge in promoting and securing wireless and electronics sales;
- Managed a team of 25 front-end cashiers;
- Prepared and facilitated employee training;
- Processed sales, returns, exchanges, and money services;
- Exemplified expertise in inventory management
Education
Cosmetology - Cosmetology
Empire Beauty School
Georgia05-2016
H.S. Diploma -
Stephenson High School
01.2001
Skills
- Leadership
- Communication
- Administration
- Management
- Account Reconciliation
- Collections
Certification
- Fair Housing Series, 07/01/18
- Leasing Series, 07/01/18
- Marketing, 07/01/18
- Customer Service, 07/01/18
Timeline
Assistant Community Manager
Collier Companies
12.2022 - Current
Intake Specialist
Gainesville Housing Authority
09.2021 - 12.2022
Leasing Specialist
Collier Companies
07.2018 - 09.2021
Assistant Manager of Revenue
Collier Companies
07.2018 - 09.2021
Customer Services Representative
Publix
06.2014 - 09.2018
Customer Service Manager
Walmart
08.2010 - 12.2013
Cosmetology - Cosmetology
Empire Beauty School
H.S. Diploma -
Stephenson High School