Val Pinon
Greeley,CO
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Skilled in staff management and corporate event execution. Enhanced guest satisfaction through effective problem resolution and meticulous banquet setup. Proven ability to coordinate schedules and ensure food safety compliance, driving operational excellence in high-pressure environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Banquet Captain
Embassy Suites by Hilton Loveland Hotel Conference Center
Loveland, CO
10.2025 - Current
- Oversaw banquet setup and breakdown, ensuring timely execution of event timelines.
- Coordinated staff assignments, enhancing team efficiency and service delivery during events.
- Trained new staff on service standards and operational procedures to maintain consistency.
- Managed guest interactions, addressing inquiries and resolving issues promptly for optimal satisfaction.
- Developed and implemented comprehensive event timelines and breakdowns to enhance overall event execution.
Banquet Captain
TPC Colorado
Berthoud, CO
08.2025 - 10.2025
- Assisted in executing event plans.
- Supported management of team members.
- Facilitated positive interactions with guests.
- Oversaw beverage service operations to maintain high standards of customer satisfaction. Coordinated support staff to optimize bar efficiency during peak hours. Cultivated a welcoming atmosphere by actively interacting with guests.
- Executed event setup and teardown operations to ensure seamless execution.
Banquet Captain
Doubletree by Hilton at Lincoln Park
10.2022 - 03.2025
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Oversaw event logistics to ensure seamless coordination between banquet and catering teams during high-attendance functions.
Grocery Bagger
Heritage Market
12.2019 - 03.2020
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Collected carts from parking lot and designated return locations.
- Assisted with maintaining clean and organized store appearance.
Skills
- Monitoring food safety compliance standards to support operational integrity
- Directing staff management strategies to enhance team performance
- Cultivating strong guest relations through proactive engagement
- Managing team dynamics to optimize productivity
- Administering beverage management protocols to ensure quality
- Coordinating schedules to align staffing needs with operational demands
- Leading corporate event management initiatives to elevate guest experiences
- Streamlining event billing processes for accuracy and efficiency
References
- Sarah Huggins ~ Banquet Manager : sarahhuggins1@hotmail.com , 919.225.5397
- Jose Zarate ~ Operations Manager : 970.699.9480
- Jersey Fowler ~ Banquet Manager : jersey.fowler6266@icloud.com, 910.373.6266
Software
Deplhi
Certification
- Alcohol Beverage Training Certification
- TIPS Certification
- Adult/Pediatric First Aid/CPR/AED
Timeline
Banquet Captain
Embassy Suites by Hilton Loveland Hotel Conference Center
10.2025 - Current
Banquet Captain
TPC Colorado
08.2025 - 10.2025
Banquet Captain
Doubletree by Hilton at Lincoln Park
10.2022 - 03.2025
Grocery Bagger
Heritage Market
12.2019 - 03.2020