Valandria Logan
CITY_US,TX
Summary
Detail-oriented Operations Administrator skilled in scheduling coordination and document management. Enhanced customer support and streamlined communication processes to optimize workflow efficiency. Accomplished Dispatch Manager focused on optimizing dispatch operations and improving service efficiency through effective staff training and mentorship.
Overview
22
22
years of professional experience
Work History
Operations Administrator
Fedex Ground
Hutchins, TX
08.2018 - Current
- Coordinated daily operations and scheduling to enhance workflow efficiency and support team objectives.
- Gained operational knowledge by utilizing PSD, DRO, ISS, and TMS systems effectively.
- Acquired a comprehensive understanding of the TMS system through several years of experience in CC.
- Maintained radio contact with managers and departments to relay critical instructions for operational continuity.
- Developed communication skills by effectively liaising with supervisors, switchers, maintenance, Linehaul, and EYMS to ensure operational functionality.
Dispatch Manager
Yellow Cab
2828 Irving Blvd
02.2005 - 07.2017
- Managed driver schedules and routes using advanced dispatch software for optimal performance.
- Streamlined dispatch operations, enhancing response times and service efficiency.
- Implemented process improvements that enhanced communication between dispatchers and drivers.
- Trained and mentored staff in customer service and operational procedures, fostering a knowledgeable team.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Streamlined communication processes, improving coordination among drivers, customers, and warehouse staff.
Education
High School Diploma -
James Madison High School
Dallas, TXSkills
- Scheduling coordination
- Client relations
- Client assistance
- Customer support
- Dispatch operations
- Staff training
- Customer engagement
- Data analysis
Timeline
Operations Administrator
Fedex Ground
08.2018 - Current
Dispatch Manager
Yellow Cab
02.2005 - 07.2017
High School Diploma -
James Madison High School