Summary
Overview
Work History
Education
Skills
Timeline
Generic

VALARIE EADES

MEMPHIS,TN

Summary

Dynamic customer service professional with experience at FedEx Express, adept at resolving complex inquiries and enhancing customer satisfaction. Proven skills in decision-making and attention to detail, ensuring efficient problem-solving and compliance with customs regulations. Committed to delivering exceptional service and fostering positive customer engagement in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Associate

Amazon Fulfillment
10.2020 - Current

Warehouse stow, pack, customer returns, inventory search and problem solve.

Customer Service Representative

Fedex Express
09.2000 - 11.2017

Worked most often as trace agent collaborating wirh our national call center to resolve customer inquiries and complaints regarding our local delivery station. Whether it be lost, late, missing, damaged , misdelivered packages. Also helped front counter customers with shipping and picking up with proficient pont-of-service knowledge. After hours, I imaged our documents and troubeshot details with an emphasis on international shipments regarding customs regulations and informing customers of best practices of rapid deliveries.

Education

Associate of Science - Respiratory Therapy

Long Medical Institiute
Phoenix, AZ
06.1985

High School Diploma - General Studies

Tupelo High School
Tupelo, MS
05.1982

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Customer interaction
  • Workplace safety
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional

Timeline

Associate

Amazon Fulfillment
10.2020 - Current

Customer Service Representative

Fedex Express
09.2000 - 11.2017

Associate of Science - Respiratory Therapy

Long Medical Institiute

High School Diploma - General Studies

Tupelo High School

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