Valarie Fraase
Carrollton,TX
Summary
Dynamic and results-driven professional with over 20 years of experience in sales and mortgage processing. Proven track record in driving sales growth, building strong client relationships, and efficiently managing mortgage loan processes. Adept at cross-functional collaboration, compliance adherence, and delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Senior Purchase Processor
Mr. Cooper
Irving, TX
01.2020 - Current
- Achieved the highest JD Power Scores in the company, earning Outstanding Service Quality Award for both 1st and 2nd Quarters.
- Accumulated a total of 55 5-star reviews on Experience.com from clients during the year of 2024.
- Act as a knowledge resource for colleagues and supervisors.
- Oversee the complete process of mortgage loan processing, guaranteeing efficient and error-free completion of applications.
- Minimizes risk by ensuring compliance with federal and state regulations while maintaining high standards of quality.
- Evaluate eligibility for loans through comprehensive analysis of credit reports, income documentation, and various financial data.
Senior Loan Processor and SME
Caliber Home Loans
Irving, TX
09.2019 - 12.2024
- Effectively resolved pipeline issues for 500-700 aged loans.
- Participated in building call quality model and score card rankings to measure loan processing success.
- Provided guidance to peers on implementing effective techniques for processing tasks and setting goals.
Senior Loan Processor
Mr. Cooper
Irving, TX
03.2016 - 09.2024
- Ranked in the top 5% on scorecard rankings throughout 2017.
- Ranked in the top 5% on the scorecard from January to December 2018.
- Assisted in the establishment of an innovative department within originations, with a primary focus on hybrid processing and training for 100 newly hired loan officers.
Senior Loan Processor
Prospect Mortgage
Irving, TX
05.2015 - 01.2016
- Successfully oversaw the entire lifecycle of 15-30 purchase loans monthly.
- Increased efficiency by overseeing 5 mortgage professionals in a branch setting.
- Reviewed appraisals for accuracy before underwriting loans for approval or denial.
- Provided technical assistance in resolving complex loan processing issues or problems.
Retail Mortgage Loan Officer
Capital One
Plano, TX
12.2014 - 05.2015
- Collaborated with both internal and external business partners to devise a comprehensive marketing plan focused on enhancing brand recognition and expanding market share.
- Supported business expansion by nurturing a strong referral network, consistently following up with clients and employing a needs-based selling approach.
- Implemented effective cold calling strategies to identify new business opportunities.
- Organized and conducted vendor fairs to generate leads and expand customer base.
Retail Mortgage Loan Officer
Bank of America
Plano, TX
06.2014 - 12.2014
- Evaluated financial status, credit, and property of loan applicants to determine their eligibility.
- Gathered and consolidated loan applicants' credit histories, alongside corporate financial statements and other pertinent financial information.
- Generated awareness about various bank offerings, targeting both individuals and firms.
- Conducted analysis on target loan markets and established referral networks for identifying loan prospects.
- Successfully conveyed information from the organization to customers, the public, and other external sources through effective communication.
- Diversified strategies by developing innovative ideas, contests, and promotional materials to maximize business growth.
Retail Mortgage Banker
JP Morgan Chase
McKinney, TX
07.2013 - 06.2014
- Conducted interviews to analyze financial and credit data, determine customer financing objectives, advise on product/pricing policies and guidelines, and gather necessary information.
- Oversaw loan process from origination to close, ensuring exceptional customer experience and providing continuous communication to customers and business partners.
- Strategically expanded business referral network by implementing effective marketing strategies, utilizing proven cold-calling methods, conducting focused prospecting initiatives, and actively participating in networking activities.
- Engaged in collaborative efforts within the community to advocate for increased home ownership.
- Demonstrated ability to communicate clearly and effectively to a wide range of audiences through both verbal and written channels.
- Demonstrated ability to analyze and comprehend intricate financial information, offering viable financial solutions
Mortgage Loan Officer and Underwriter
Bank of America
Plano, TX
04.2009 - 07.2013
- Performed multiple roles in centralized sales and servicing.
- Successfully managed the underwriting process for MHA appeals related to Fannie Mae, Freddie Mac, HAMP, FHA, VA and EHUD loans.
- Ensured accuracy and consistent application of underwriting principles as A.W.A.R.E Super Underwriter-Quality Assurance Auditor.
- Conducted audits for a range of lines of business such as SFO, HFI, FHA, Fannie Mae ,Freddie Mac, VA,EHUD ,DOJ and Related entities.
- Spearheaded the management of a team comprised of underwriters who audited, rebutted, and remediated escalated files related to the highest profile line of business DSCR (Office of the President-Default Servicing Complaint Resolution).
- Led a team of underwriters in auditing, rebutting, and remediating Department of Justice Loan Modifications.
Education
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
Carbondale, IL05-1999
Skills
- Sales Strategy & Execution
- Mortgage Loan Processing
- Customer Relationship Management
- Cross-functional Team Collaboration
- Regulatory Compliance
- Problem-solving & Analytical Skills
- Excellent Communication Skills
- Time Management & Organizational Skills
Timeline
Senior Purchase Processor
Mr. Cooper
01.2020 - Current
Senior Loan Processor and SME
Caliber Home Loans
09.2019 - 12.2024
Senior Loan Processor
Mr. Cooper
03.2016 - 09.2024
Senior Loan Processor
Prospect Mortgage
05.2015 - 01.2016
Retail Mortgage Loan Officer
Capital One
12.2014 - 05.2015
Retail Mortgage Loan Officer
Bank of America
06.2014 - 12.2014
Retail Mortgage Banker
JP Morgan Chase
07.2013 - 06.2014
Mortgage Loan Officer and Underwriter
Bank of America
04.2009 - 07.2013
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
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