Valarie Miller
Rosenberg,TX
Summary
Dynamic Assistant Manager at Goodwill with a proven track record in driving sales growth and enhancing customer satisfaction. Skilled in team leadership and strategic decision-making, I successfully implemented merchandising strategies that boosted sales and fostered a collaborative work environment. Committed to staff development and operational excellence, ensuring compliance and efficiency.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Goodwill
Rosenberg, TX
03.2025 - Current
- Assisted in daily operations, ensuring compliance with organizational policies and procedures.
- Coordinated team schedules and managed workflow to optimize productivity.
- Trained new employees on store procedures and customer service standards.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Implemented promotional displays to enhance customer engagement and sales.
- Analyzed sales data to identify trends and inform strategic decisions.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with management to develop employee performance improvement plans.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
B.F. Terry
Rosenberg, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Retail operations
- Team building
- Recruiting and interviewing
- Sales growth
- Sales reporting
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Coaching and mentoring
- Recruitment and hiring
- Employee supervision
- Marketing
- Customer service and satisfaction
- Team motivation techniques
- Sales monitoring
- Teamwork and collaboration
- Multitasking Abilities
- Multitasking
- Organizational skills
- Active listening
Timeline
Assistant Manager
Goodwill
03.2025 - Current
B.F. Terry