Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Quote
Timeline
Hi, I’m

Valarie Pruett

Houma,LA
Valarie Pruett

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
years of professional experience

Work History

Local Kitchens
San Francisco, CA

Guest Experience Associate
07.2021 - 12.2023

Job overview

  • Resolved customer inquiries, complaints and issues providing insightful solutions
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery
  • Responded quickly to customer concerns via email or social media platforms.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Returned customer calls and responded to inquiries and complaints
  • Shared insights with management regarding member inquiries, concerns and complaints
  • De-escalated customer complaints using specialized communication techniques
  • Communicated with clients over phone, email and chat platforms
  • Navigated multiple systems to identify source of issue
  • Met productivity and quality KPI targets while delivering excellent customer experiences
  • Relayed new and relevant information to customers and followed up on promises
  • Provided solutions, recommendations and replacements with empathy and positive feedback
  • Addressed customer concerns and complaints and resolved issues promptly
  • Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
  • Trained employees on SOPs, company policies and safety measures
  • Conducted training sessions following established curricula
  • Kept detailed and accurate records of all calls and customer complaints
  • Managed texts within 1 minute each
  • Provided basic tech support to customers
  • Referred tricky customer issues to designated department for resolution
  • Engaged with customers to understand needs, resolve issues and answer product questions
  • Remained calm, composed and polite to deescalate aggressive customer behavior.
  • Provided customers with accurate information regarding store policies and procedures.
  • Resolved customer complaints and inquiries in an efficient manner.
  • Built relationships with customers through friendly conversations and follow-up calls or emails after purchases were made.

Activus Connect
Tampa, FL

Customer Service Ambassador
10.2020 - 03.2021

Job overview

  • Answered inbound calls to greet and assist customers with various needs and questions
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Handled escalated callers to reach positive outcomes
  • Met productivity and quality KPI targets while delivering excellent customer experiences
  • Relayed new and relevant information to customers and followed up on promises
  • Shared insights with management regarding member inquiries, concerns and complaints
  • Navigated multiple systems to identify source of issue
  • De-escalated customer complaints using specialized communication techniques
  • Researched customer issues to determine potential solutions and provided high-caliber customer service.

Amazon
Seattle, WA

Virtual Customer Service Representative
10.2017 - 10.2020

Job overview

  • Managed calls within 10 minutes each
  • Escalated calls to different and higher departments to satisfy customer needs
  • Provided basic tech support to customers
  • Reviewed customer histories, reconciling account discrepancies and handling disputes
  • Handled phone and email communications with customers
  • Kept detailed and accurate records of all calls and customer complaints
  • Made informed decisions under stressful circumstances
  • Followed scripts to maintain good call control
  • Updated customer accounts with current personal and purchasing information
  • Referred tricky customer issues to designated department for resolution
  • Met and exceeded daily service quality and performance goals
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously
  • Remained calm, composed and polite to deescalate aggressive customer behavior
  • Served as friendly first point of contact for customer inquiries.

Holloman AFB
Alamogordo, NM

Customer Service Representative
09.2014 - 02.2015

Job overview

  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Resolved customer inquiries, complaints and issues providing insightful solutions
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Resolved product and service issues promptly
  • Completed sales payments, refunds and exchanges and issued store credit
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery
  • Completed paperwork and entered important data in company CRM
  • Built strong knowledge of product line to assist customers in selecting products
  • De-escalated customer complaints using specialized communication techniques
  • Shared insights with management regarding member inquiries, concerns and complaints
  • Opened and closed accounts and processed applications
  • Provided solutions, recommendations and replacements with empathy and positive feedback
  • Trained new employees on sales and customer service techniques.

Education

Ellender Memorial High School

High School Diploma from General

University Overview

Skills

  • Loyalty promotion
  • Guest relations
  • Conflict resolution
  • Customer service
  • Report preparation
  • Information protection
  • Brand representation
  • Product knowledge
  • Account updating
  • Researching
  • Refunds processing
  • Team development
  • Call center procedures
  • Complaint documentation
  • Staff training
  • Problem resolution
  • Problem-solving
  • Multitasking
  • Teamwork
  • Organization and recordkeeping
  • Prioritization
  • Adaptive Team Player
  • Customer Relationship Management (CRM)
  • CRM Software
  • Active Listening
  • Critical Thinking

Languages

English
Native/ Bilingual

References

References
References available upon request.
Availability
See my work availability
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Guest Experience Associate
Local Kitchens
07.2021 - 12.2023
Customer Service Ambassador
Activus Connect
10.2020 - 03.2021
Virtual Customer Service Representative
Amazon
10.2017 - 10.2020
Customer Service Representative
Holloman AFB
09.2014 - 02.2015
Ellender Memorial High School
High School Diploma from General

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Valarie Pruett