Valarie Smith
Daytona Beach,FL
Summary
Detail-oriented and results-driven professional with a background in medical technology, collections, and customer service. Skilled in handling sensitive financial and medical information with accuracy and confidentiality. Adept at communicating with patients and clients, resolving billing disputes, negotiating payment plans, and ensuring compliance with industry regulations. Proven ability to multitask in fast-paced environments, deliver excellent service, and support cross-functional teams to meet performance goals.
Overview
5
5
years of professional experience
Work History
Collection Agent
Concentrix
08.2022 - 09.2024
- Contacted delinquent account holders via phone, email, and mail to collect outstanding debts while maintaining professionalism and compliance with FDCPA regulations.
- Negotiated payment plans and settlements with clients, resulting in a 25% increase in recovered funds year-over-year.
- Handled 100+ accounts weekly, maintaining detailed records and documentation of all communication and resolutions.
- Collaborated with legal and credit departments to escalate unresponsive accounts appropriately.
- Met or exceeded monthly recovery targets consistently for 18 consecutive months.
- Offer payment programs.
- Utilized skip tracing tools to locate clients with outdated contact information.
- Maintained compliance with state and federal collection laws and company policies.
Medication Technician
Good Samaritan
04.2021 - 08.2022
- Administering medications to residents according to physician orders
- Monitoring residents for any adverse reactions to medications and reporting to the appropriate healthcare professionals
- Documenting medication administration and resident responses accurately and timely
- Assisting with medication management, including ordering, storing, and disposing of medications
- Providing education to residents and their families on medication use and potential side effects
Customer Service Representative
Winn Dixie
02.2020 - 04.2021
- Provide exceptional customer service to all Winn Dixie customers
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Assist customers with locating products, placing orders, and resolving any issues
- Operate cash registers, handle cash transactions, and process payments accurately
- Maintain a clean and organized work environment, including stocking shelves and ensuring product availability
Education
CCMA - Medical Assistant
Southern Technical College
05.2026
High School Diploma -
Richard Milburn Academy
06.2020
Skills
- Negotiation and Payment Resolution Strategies
- Conflict Resolution and De-escalation Techniques
- Regulatory Compliance and Ethical Standards Adherence
- Clear, Professional, and Effective Communication
- Active Listening and Client Engagement
- Time Management and Strong Self-Discipline
- Accurate Documentation and Attention to Detail
- Professionalism and Dependability
- Critical Thinking and Problem-Solving Skills
- Certified Medication Technician (CMT)
Timeline
Collection Agent
Concentrix
08.2022 - 09.2024
Medication Technician
Good Samaritan
04.2021 - 08.2022
Customer Service Representative
Winn Dixie
02.2020 - 04.2021
CCMA - Medical Assistant
Southern Technical College
High School Diploma -
Richard Milburn Academy