Valda Headspeth
Houston,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
General Manager
GSM WINGS LLC
Stafford, TX
08.2014 - 11.2024
- Directed daily operations to ensure efficiency and productivity.
- Managed staff schedules to optimize workforce allocation and performance.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Implemented training programs to enhance employee skills and knowledge.
- Collaborated with vendors to negotiate contracts and secure supplies.
- Developed strategic plans to improve operational workflows and processes.
- Facilitated team meetings to foster communication and address concerns.
- Ensured compliance with safety regulations and company policies consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
General Manager
GSM WINGS LLC BREWINGZ
Stafford, TX
08.2014 - 11.2024
- Directed daily operations to ensure efficiency and productivity.
- Managed staff schedules to optimize workforce allocation and performance.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Implemented training programs to enhance employee skills and knowledge.
Education
Business Management
Oklahoma State University
Stillwater, OK 08.1978 - 04.1985
Skills
- Operational strategy
- Budget management
- Inventory control
- Vendor negotiation
Certification
Serv Safe Certificate
Timeline
General Manager
GSM WINGS LLC
08.2014 - 11.2024
General Manager
GSM WINGS LLC BREWINGZ
08.2014 - 11.2024
Business Management
Oklahoma State University
08.1978 - 04.1985