Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
OperationsManager

Valdemar Queiroga

North Haven,CT

Summary

Dedicated public service professional with ability to communicate effectively and influence positive outcomes in result driven situations. Outstanding customer service, interpersonal, and communication skills demonstrated by a track record of awards and production. Proficient in community organizing, public outreach, and relationship management. Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving output through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

Overview

17
17
years of professional experience

Work History

Operations Manager

Tactical Police Gear LLC
Cheshire, CT
02.2020 - 11.2021
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

SWAT Operator/Team Leader

South Central Regional SWAT
North Haven, CT
04.2007 - 05.2019
  • Provided protection, support, security, firepower, and rescue to police operations in high-risk situations
  • Demonstrated specialized tactics necessary to minimize casualties and injuries
  • Managed in access of 100 critical incidents through allocation of resources and personnel
  • Worked closely with other local, state, municipal, and federal agencies in preparation and response to high risk situations
  • Trained over 500 officers and swat operators in tactics, deployment of resources and special weapons, and critical incident management

Police Officer

North Haven Police Department
North Haven, CT
12.2004 - 04.2019
  • Talked regularly with citizens to establish rapport and become a familiar presence in the area.
  • Counseled officers during interactions with town management as Union President. Represented officer and town interests during contract negotiations, disciplinary matters, and work condition discrepancies.
  • 12 year member of Regional SWAT Team. Trained more than 100 police officers in special tactics. Responded to over 120 incidents, resulting in nearly 100% favorable outcomes.
  • Served as Union President and coordinated community events and fundraiser's. Created and oversaw annual projects to enhance community relations. Raised in excess of $150 thousand dollars directed toward local children and families.
  • Awarded unit citations for diffusing conflict in highly visible situations, resulting in zero public injuries.
  • Awarded Officer of the Year, 2011
  • Awarded Presidential Letter of Recognition for SWAT Incident taking place in 2018

Education

MBA - Business Administration

University of New Haven
West Haven, CT

Bachelor of Arts in Political Science - Political Science And Government

University of Connecticut
Storrs, CT
2004

Skills

  • CPR/AED
  • Critical Incident Management
  • Emergency response coordination
  • Safety and security
  • Goals and Performance
  • Relationship building
  • Coaching and mentoring
  • Work flow planning
  • Budgeting and forecasting
  • Team Leadership
  • Staff Management
  • Business Development

Volunteer Work

Employee Assistance Program - Hamden, CT

  • Spoke and educated police officers on the effects and impact of critical incident response and PTSD
  • Trained law enforcement and fire supervisors on how to respond to mental health issues among rank and file
  • Helped develop and implement peer support teams through police departments in Connecticut
  • Worked with family members of first responders and helped implement support groups focused on family members of first responders.

Rescue K-911 Inc - Registered 501c3 Non-Profit, Owner/President - North Haven, CT

  • Coordinated with rescue organizations to transport animals throughout United States. Promote and educate on animal welfare through social media, fundraising events, and public speaking. Manage annual budget of up to $20 thousand dollars. Collaborate with organizations to raise funds in excess of $40 thousand dollars annually.

Timeline

Operations Manager

Tactical Police Gear LLC
02.2020 - 11.2021

SWAT Operator/Team Leader

South Central Regional SWAT
04.2007 - 05.2019

Police Officer

North Haven Police Department
12.2004 - 04.2019

MBA - Business Administration

University of New Haven

Bachelor of Arts in Political Science - Political Science And Government

University of Connecticut
Valdemar Queiroga