Summary
Overview
Work History
Education
Skills
Timeline
Generic
Valeda Williams

Valeda Williams

Greensboro,North Carolina

Summary

Highly motivated employee with strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

40
40
years of professional experience

Work History

Carrier Billing Administrator

Segra
Charlotte
03.2022 - 05.2024
  • Assisted with client billing to ensure timely completion of all stages of the process including preparation, proofing, finalization and distribution
  • Managed setup and maintenance of client accounts in billing system (WFM) and CRM software, ensuring information is accurate and up-to-date.
  • Efficiently processed incoming payments ensuring accurate allocation to client accounts
  • Ensured accurate invoicing through close cooperation with the sales team in validating contract terms.
  • Generated monthly billing activity reports and related financial statements.
  • Collaborated with IT colleagues to boost efficiency through enhancements of billing software, systems, and procedures.
  • Ensured accuracy in sending out invoices to clients through meticulous verification of billing details like amounts, account numbers, and dates
  • Managed monthly revenue accruals to meet financial accounting specifications and deadlines in adherence with month-end close schedule.
  • Collaborated with multiple teams to efficiently address and resolve customer concerns.

COVID Tracer

Northwestern University
Chicago
02.2021 - 04.2021
  • Contacted individuals with positive COVID tests
  • Collected relevant data regarding recent travel, social contacts, and public appearances of individuals
  • Assisted in contact tracing to promptly alert at-risk individuals for precautionary measures
  • Provided information for assistance during quarantine, such as meals, finances, and mental stability
  • Educated contacts on approved protocol to reduce the risk of spreading
  • Collected and documented necessary information in CRM.

Independent Web Developer/Graphic Designer

Martin's International
Chicago
10.2004 - 11.2020
  • Created and managed custom websites using a range of popular design tools including Wix, Dreamweaver, FrontPage, Flash, ImageReady, Fireworks and Photoshop
  • Installed and optimized multiple software packages for seamless performance
  • Demonstrated practical knowledge in producing creative marketing materials with In-Design, Photoshop, ImageReady, Illustrator and Fireworks software
  • Set up and configured voting/polling applications for annual award ceremonies
  • Configured website payment processes using Wix, PayPal, and EventBrite.
  • Instructed clients on the effective utilization of applications for website maintenance during training sessions.

Social Program Director, IT Consultant

Lake View Towers
Chicago
11.2011 - 11.2017
  • Facilitated residents' access to latest technology and education resources through creation of an advanced learning center and comprehensive library.
  • Managed procurement budget for Learning Center's supplies, software, and computers
  • Coordinated comprehensive training sessions and supervised volunteer teams in delivering educational activities for individuals pursuing GED/HSE certification or ESL and ABE studies.
  • Enhanced team's curriculum-building skills by conducting training sessions and impromptu evaluations.

Data Analyst

Paynet, Inc.
Skokie
09.2009 - 11.2011
  • Created and executed comprehensive test plans for thorough program evaluation prior to installation
  • Demonstrated commitment to safety, integrity, process improvement, and customer satisfaction at OfficeMax
  • Developed statistical reports for financial applications utilizing Microsoft Excel, Microsoft Access, ASP, ASP.net and SQL.
  • Performed data extraction, created and manipulated multiple files, tables, and databases through various tools such as FTP, Excel, Access, SQL Server Query Analyzer and SQL Enterprise Manager.
  • Developed SQL Server databases, tables, triggers, and stored procedures
  • Applied data normalization techniques to enhance data integrity and performance in existing databases.

Programmer/Analyst

Office Max
Naperville
04.2006 - 08.2009
  • Conducted thorough problem analysis to determine underlying issues, recommend potential solutions, and successfully execute chosen resolutions
  • Created and executed comprehensive test plans for thorough pre-installation testing of programs
  • Demonstrated comprehension of end-to-end operational workflows
  • Assuming responsibility for specific application areas and applying that knowledge to assigned projects
  • Shared application/business knowledge with other IT and business associates
  • Created statistical reports for Pricing Rebates and pricing applications using Microsoft Excel, Microsoft Access, Microsoft Visual Studio, VBA, ASP, JavaScript, and SQL
  • Performed data extraction, creation, and manipulation of multiple files, tables and/or databases using FTP, Excel, Access, SQL Server Query Analyzer and SQL Enterprise Manager
  • Created SQL Server databases, tables, triggers, and stored procedures.
  • Applied data normalization to existing databases to enhance data integrity and performance
  • Effectively utilized Macromedia Dreamweaver and Contribute to develop and manage intranet web pages.
  • Documented new Pricing procedures, applications, and functionality.

Data Manager/Network Technician

Unisys/Chicago Public Schools
Chicago
03.2005 - 04.2006
  • Executed thorough inventory of computer equipment at Chicago Public Schools (CPS). Tagged and renamed units as needed while installing SMS system. Utilized asset utility to upload data promptly to CPS and Unisys databases, completing the task across 250 schools within a three-month period.
  • Monitored CPS computer inventory, ensuring correct number of units in each classroom and assigning daily tasks to Network Technicians. Collaborated with Lead Tech by organizing meetings with Tech Coordinators and administrative staff for inventory coordination. Trained and supervised the work of Network Technicians.
  • Documented guidelines for the management of day-to-day asset data.
  • Insured the completion and validity of the asset inventory for CPS schools
  • Researched asset inventory data to insure validity of computer inventory information from various teams
  • Worked with the Database Administrator for needed table changes and modifications to the Asset Inventory Access database tables.

Programmer/Analyst

Ill. Dept. of Commerce & Economic Opportunity
Springfield
02.2002 - 06.2003
  • Analyzed, designed, coded, and tested GUI applications for the Customer Interface using PowerCobol in a Windows NT and COBOL DB2 environment.
  • Developed expertise in SQL queries, cursors, triggers, Active X Controls, stored procedures and utilized them effectively for database reporting using ODE DB and Crystal Reports.
  • Contributed to the conversion of foreign data into the new application.

Programmer/Analyst

Blue Cross/Blue Shield
Atlanta
02.2001 - 07.2001
  • Performed analysis, design, coding, and testing of the mainframe COBOL DB2, MVS/JCL and Eztrieve Plus programs for the Georgia Group Life System of BCBS for a company merger with WellPoint, Inc
  • Monitored mainframe jobs
  • Performed analysis, design, code and testing of client server Oracle PL/SQL, SQL, and UNIX scripts
  • Some Oracle DBA responsibilities including creating tables, views, SQL queries, cursors, triggers, and stored procedures
  • Created reports and documentation of new and existing procedures
  • Participated in the analysis of data and program functionality for the company merger
  • Completed program and data conversions within the merger deadlines.

Programmer/Analyst

Lucent Technologies
Alpharetta
02.2000 - 02.2001
  • Performed analysis, design, coding, and testing of application changes, maintenance, and database clean-up for the system in a COBOL OS/2 environment
  • Detected and corrected errors in the annual budget programs for the Revenue Express system, revealing the source of balancing problems.

Programmer/Analyst

Ill. Dept. of Public Aid
Springfield
05.1998 - 10.1999
  • Performed analysis, design, coding, and testing of application changes, maintenance, and database clean-up for the Family Support Information System (FSIS) and Key Information Delivery System (KIDS) in the OS/MVS environment
  • Contributed significantly to the discovery of multiple discrepancies in FSIS and KIDS systems
  • Devoted additional time on a regular basis to ensure completion of projects within government stipulated timelines.

System Tester

Cincinnati Bell Information System
Itasca
05.1997 - 05.1998
  • Ensured accuracy of the applications by rigorously testing Y2K modifications for IMS DB/DC, COBOL II, MVS/JCL and TSO/ISPF programs employing Compuware DataAger.
  • Documented test cases, scenarios and performed regression testing for new code.

Programmer/Analyst/System Tester

Ameritech Long Distance Services
Chicago
02.1984 - 05.1997
  • Performed system analysis, design, coding, documentation, system testing and maintenance of the Carrier Access Billing System (CABS) Service Order, Billing, Cash and Account Change applications changes and enhancements according to Federal and State telecommunication mandates, CABS Requirements (CSR), Change Request (CCR), and Trouble reports specifications in the IBM OS/MVS environment
  • Performed analysis, design, coding, and testing of GUI interfaces and MIB procedures of the CABS Service Order application in a UNIX, Client Server environment
  • Received highest recognition with merit awards consistently throughout employment tenure.
  • Contributed to the success of Area Code Split applications through analysis, development and acceptance
  • Optimized the Area Code Split applications, enabling parameter acceptance and reducing maintenance hours
  • Played a key role in the transition from CABS COBOL to C++, serving as a Service Order specialist.
  • Consistently volunteered for special projects and team member support in completion of projects.

Education

COVID-19 Tracer Certificate -

John Hopkins University
Chicago, IL
10.2020

ABE Certification -

Literacy Works
Chicago, IL
09.2016

ESL Certification -

Literacy Works
Chicago, IL
08.2016

ARC Specialist Certification -

ARC
12.2011

B.A. in Computer Science -

Roosevelt University
Chicago, IL
06.1983

Certificate of Programming and Operations -

Control Data Institute
Chicago, IL
09.1980

Skills

  • Payment Processing
  • Customer Communication
  • Dispute Resolution
  • Spreadsheet Management
  • Payment Transactions
  • Financial Reporting
  • Database updates
  • Innovation and Creativity
  • Multitasking
  • Project Planning
  • Computer Skills
  • Conflict Resolution
  • Written Communication
  • Data conversion
  • Database Search and Data Entry Skills
  • Dependable and Responsible
  • Microsoft Office
  • Organization and Time Management
  • Information Security
  • Clerical Support
  • Order Processing

Timeline

Carrier Billing Administrator

Segra
03.2022 - 05.2024

COVID Tracer

Northwestern University
02.2021 - 04.2021

Social Program Director, IT Consultant

Lake View Towers
11.2011 - 11.2017

Data Analyst

Paynet, Inc.
09.2009 - 11.2011

Programmer/Analyst

Office Max
04.2006 - 08.2009

Data Manager/Network Technician

Unisys/Chicago Public Schools
03.2005 - 04.2006

Independent Web Developer/Graphic Designer

Martin's International
10.2004 - 11.2020

Programmer/Analyst

Ill. Dept. of Commerce & Economic Opportunity
02.2002 - 06.2003

Programmer/Analyst

Blue Cross/Blue Shield
02.2001 - 07.2001

Programmer/Analyst

Lucent Technologies
02.2000 - 02.2001

Programmer/Analyst

Ill. Dept. of Public Aid
05.1998 - 10.1999

System Tester

Cincinnati Bell Information System
05.1997 - 05.1998

Programmer/Analyst/System Tester

Ameritech Long Distance Services
02.1984 - 05.1997

COVID-19 Tracer Certificate -

John Hopkins University

ABE Certification -

Literacy Works

ESL Certification -

Literacy Works

ARC Specialist Certification -

ARC

B.A. in Computer Science -

Roosevelt University

Certificate of Programming and Operations -

Control Data Institute

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Valeda Williams
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